09/09/2026
APPLY FOR OUR NEW LOCATION IN INDIANAPOLIS NOW!!
Job Description - Teller:
Key Responsibilities:
Greet and assist customers with basic currency exchange services
Provide excellent customer service to enhance the customer experience.
Process transactions accurately & efficiently in compliance with company policies & procedures.
Balance till the beginning and end of each shift.
Maintain a balanced till and ensure all transactions are recorded properly.
Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner
Handle currency and other financial instruments with a high degree of accuracy & security.
Assist with opening and closing procedures of the branch.
Follow all security procedures to protect against fraud and theft.
Identify & report suspicious activities, ensuring compliance with company policies & procedures.
Verify customer identification and ensure all necessary documentation is completed.
Maintain confidentiality of customer information
Answer phone calls & general inquiries in a professional and courteous manner
Refer customers to appropriate personnel for complex issues
Maintain up-to-date knowledge of company products, services, and policies.
Collaborate with team members to achieve branch goals & improve customer satisfaction.
Participate in ongoing training and development programs to enhance knowledge and skills.
A Teller is an acting manager when either working by themselves or the Branch Manager is scheduled off. The Teller performs all Manager duties for the day and the Manager will resume duties and collect reports upon return.
Key Competencies:
Customer Service
Excellent Communication and Interpersonal skills.
Integrity and Trustworthiness
Attention to Detail & Accuracy
Teamwork
Cash handling
Strong numerical and analytical skills.
Ability to work efficiently in a fast-paced environment.
Basic computer skills.
Data entry and reconciliation tasks.
