06/06/2023
We are Hiring! Come and Join Our Team
Dispatcher/Customer Service Representative (REMOTE)
Smart Earth Sprinklers is in search of an experienced customer service professional looking to make a difference and join our team. Do you enjoy connecting with customers and finding solutions? Are you someone who thrives in a fast-paced environment? Join us at Smart Earth Sprinklers as a Dispatcher/Customer Service Representative.
About Us:
Smart Earth Sprinklers is the leading sprinkler repair and maintenance company in Austin, Texas. We prioritize providing quality service and sustainability, using the latest technology and techniques to ensure every repair is efficient and effective, helping to conserve water and promote healthy plant growth. With a reputation for providing the highest level of customer service, we offer a supportive and collaborative work environment that encourages innovation, creativity, and personal growth. We offer competitive pay and paid time off.
About You:
The ideal candidate is organized, detail-oriented, passionate about engaging with customers and has great communication skills.
Additional important skills:
• Cross functional collaboration between Techs, Customers and Management
• Continuous process improvement
• Easily adaptable
• Team culture
Dispatcher Responsibilities:
• Professional communication with customers and technicians via Calls, Texts, and Emails.
• Assign and schedule incoming call to the appropriate technicians.
• Provide team members with needed information and support to provide high level service to customers.
• Schedule work based on the expected complexity of the job against the capabilities of the available technician.
• Coordinate call back work and potential rescheduling
• Verify job completion and customer satisfaction.
• Resolve customer concerns and complaints in a timely manner.
Requirements:
• Monday - Friday 7:00 AM - 4:00 PM Mountain Time
• High School Diploma or GED required
• Pass Background Check
• 1-2 years previous call/dispatch experience
• Customer Service Experience
• Onsite Office Training
• Willingness to undergo onsite office training in (St. George, UT)
• Knowledge in Microsoft Windows, Word, and Excel
• CRM software experience is preferred (but not required)
• Reliable home internet
• Private Home Office
• Utah and Texas remote based position
If you're ready to combine your skills, experience, and enthusiasm to contribute to a company that values your input and ideas, we'd love to hear from you. Please send your resume to [email protected].
