LTC Answering Service

02/22/2022

Check out what our team member, Alicia, put together.

02/11/2022

This is a customer service position.
It is NOT a sales telemarketing position.

REQUIREMENTS :
· Strong attention to detail
· Customer service driven
· Minimum typing speed of 25 words per minute
· Able to communicate with clients in a professional manner
· Positive attitude
· Professional phone etiquette
· Exceptional attendance
· Good data entry skills
· Drug free

SHIFT
· Varies depending on call volume
· MUST be able to work flexible hours & days which include holidays & weekends.'

Next training class starts on 2/21/2022.

Telecommuting: No
Relocation Assistance: No

10/30/2021

Happy Halloween!

Click LIKE to vote for your favorite costume.

Boo!

Vote for your favorite costume by hitting the LIKE button on the photo. Costume with the most LIKES wins!

Who will get bragging rights for being the best, along with an Amazon Gift Card?

LIKE then Share!

10/23/2021

Ever wonder where ghost calls come from? Would it be the lost souls of customer service?

Like to vote for our door as the spookiest around.

Spooky season is upon us.

Vote for your favorite door by liking the photo. Office door with the most likes wins!

Who will get bragging rights for being the best and spookiest?

Like then Share!

07/15/2021

LTC Answering Service has been in business since 1983. This longevity has been realized because of our wonderful staff. In return, LTC has been able to provide many perks.
Most Significant Benefits Include

Sick Leave
Vacation Leave
Medical Insurance
Dental & Vision Insurance
401K & Profit Sharing

LTC also has many award and incentive programs for our staff. We believe in providing recognition for a job well done.
Recognition Programs Include

Attendance Award
Exemplary Performance
Employee of the Month
Anniversary Milestones

LTC recognizes the value in hiring the right person for the job. Every applicant goes through an interview with a supervisor along with the operations manager. Our operations manager has over twelve years of experience to make the best selection to represent your business.

Our people make the difference in not only our business, but in yours.

Job Description

REQUIREMENTS :

Strong attention to detail
Customer Service driven
Minimum typing speed of 25 words per minute
Able to communicate with clients in a professional manner
Positive attitude
Professional phone etiquette
Exceptional attendance
Good data entry skills
Drug free

SHIFT :

Varies depending on volume
MUST be able to work flexible hours & days which include holidays & weekends

Benefits:

401(k)
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Holidays
Night shift
Overtime
Weekends

Job Type: Full-time

Pay: $1,616.00 - $1,776.00 per month

COVID-19 considerations:
Common areas are sanitized daily. Barriers were placed in between stations for employee's safety.

07/12/2021

Responsibilities

- Effectively manage simultaneous inbound and outbound requests (phone, email, chat, text).
- Proficiently multi-task between a wide range of tasks with varying priorities.
- Display active listening and superior customer service skills for both internal and external clients.
- Accurately follow call scripts and guidelines assigned to client programs and campaigns.
- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Provide empathy and support to callers and contacts who are experiencing difficult circumstances.
- Represent the company and its clients in a professional and respectful manner.
- Adhere to all company policies and procedures.
- Perform other duties as assigned.

06/10/2021

Shout out to our team here in San Antonio for providing excellence to our callers. Way to go everyone!

Scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call

Now a two-time winner, LTC Answering Service earned the Bronze Award for two consecutive years. ATSI extends its congratulations to the staff of LTC Answering Service on their proven quality service to their customers.

03/30/2021

From the creative minds here at LTC Answering Service!

02/08/2021

Don't be shy Nikki, it's your birthday.

Happy Birthday Nikki! We hope this day is filled with awesomeness, just like you.

01/21/2021

- Entry Level
- Work From Home (Anywhere in Texas)
- $10.10 per hour
- $11.10 per hour for Spanish Speakers

Apply on Indeed at: https://www.indeed.com/cmp/Ltc-Answering-Service/jobs

10/02/2020

Today we celebrate Pink Friday in honor of Breast Cancer Awareness.

07/30/2020

Happy Birthday to our Leader - Sharon! What a great surprise from the team. :)