SuccessHacker

SuccessHacker We help CSMs and Customer Success teams know the best practices that drive success and how to apply them to the real challenges Customer Success pros face.

We’ve created a comprehensive training program trusted by CSMs from companies around the globe. SuccessHACKER is a Customer Success advisory firm focused on education, coaching, recruiting, consulting and Success Hacking services.

💥 The CS Foundations Executive Education Program starts NEXT WEEK 💥In 2026, a Customer Success role means you're expecte...
09/03/2026

💥 The CS Foundations Executive Education Program starts NEXT WEEK 💥

In 2026, a Customer Success role means you're expected to protect renewals, drive expansion, and prove business impact and value to your customers.

Instead of figuring it out as you go, get comprehensive training with expert guidance to help you build these critical skills. Join the online CS Foundations Executive Education Certificate Program, offered in partnership with the University of San Francisco’s School of Management.

This program includes the full CS Foundations curriculum, with 20 live coaching calls led by experienced CS practitioners. That means you can:

⭐️ Get expert guidance on your actual customer situations
⭐️ Work through real-world scenarios with experienced CS practitioners
⭐️ Master the full CS lifecycle from onboarding to expansion
⭐️ Access 30+ proven CS tools and frameworks
⭐️ Earn a CS Foundations credential from a CPD-accredited program

Seats are filling up fast, so don't wait! Part 1 begins September 10.

Register today and use code USFCSF25 for 25% off your enrollment.

Link in the comments ⬇️

For years, per-seat pricing and usage-based growth were the default playbook for SaaS companies, but new technologies ar...
09/02/2026

For years, per-seat pricing and usage-based growth were the default playbook for SaaS companies, but new technologies are quickly changing how customers define value.

That shift is forcing Customer Success teams to move past adoption metrics alone and build real fluency in value realization, business outcomes, and strategic alignment with customers.

Check out the next CS Mastermind, The Future of Subscription Models: Preparing for Outcome-Based Pricing, where hosts Andrew Marks and Kristi Faltorusso, along with a panel of CS pros, will dive into the future of subscription-based models.

📅 Wednesday, September 16, 2026

⏰ 11am PT / 2pm ET

During this online event, panelists will discuss:

⭐️ How AI is accelerating the shift toward value-based pricing models
⭐️ What role CS will play in proving and measuring customer outcomes
⭐️ Connecting product usage to measurable business value
⭐️ Important metrics in an outcome-based model

And more!

Join us to explore what this shift means for customer-facing teams, how organizations can prepare, and what skills you will need to thrive when retention and revenue are tied to proven customer outcomes.
Link in the comments below 👇

Meet the Panelists:
🎙 Jennifer Pantin, Director of Customer Success at Pear Commerce
🎙 Michael Boyd, Principal Advisor at ModernEdge Advisors
🎙 Roxcee Stacker, Vice President of Customer Success at BlueConduit

September is National Self-Improvement Month, and we're marking it with 20% off a skill worth building: AI Fluency for C...
09/01/2026

September is National Self-Improvement Month, and we're marking it with 20% off a skill worth building: AI Fluency for CS. 💫

The new AI Fluency for Customer Success program from SuccessCOACHING isn't a tips course or another prompting guide. It's the system for using AI on the moments where your credibility is actually on the line: renewal narratives, EBR prep, executive communications, escalation response, and expansion positioning.

You're probably already using AI on this work. The real question is whether what you're sending is actually defensible… or just sounds like it is.

This program closes this gap. Output scoring, validation discipline, and confidence calibration are built into every deliverable, so you know what you're putting in front of a customer, and you can stand behind it.

Not every self-improvement goal leaves you with something to point to, but this program does. You’ll earn the AI Fluency for Customer Success Microcredential, proof you can apply AI responsibly in real CS situations, not just recall the concepts.

If your AI use has been more instinct than system, this is the month to fix that. Use promo code IMPROVE20 for 20% off.

Get started at the link in the comments below 👇

For years, SaaS companies relied heavily on per-seat pricing and usage-based growth, but emerging technologies are rapid...
08/27/2026

For years, SaaS companies relied heavily on per-seat pricing and usage-based growth, but emerging technologies are rapidly changing how customers measure value. As a result, Customer Success teams are being pushed to move beyond adoption metrics and become experts in value realization, business outcomes, and strategic customer alignment.

The future of subscription models will demand stronger evidence that products deliver tangible results, with customer-facing teams at the center of this transition.

Learn what this shift means for you and your team in the next CS Mastermind, The Future of Subscription Models: Preparing for Outcome-Based Pricing. Catch hosts Andrew Marks and Kristi Faltorusso, along with a panel of industry pros, as they discuss how to prepare for the transition to value realization and outcome-based pricing models.

During this online event, panelists will discuss:

⭐️ How AI is accelerating the shift toward value-based pricing models

⭐️ What role will CS play in proving and measuring customer outcomes

⭐️ Connecting product usage to measurable business value

⭐️ Important metrics in an outcome-based model

And more!

Join us on September 16, 11am PT / 2pm ET to explore what this shift means for customer-facing teams, how organizations can prepare, and what skills you will need to thrive when retention and revenue are tied to proven customer outcomes.

Link in the comments below 👇

Meet the Panelists:

🎙 Jennifer Pantin, Director of Customer Success at Pear Commerce

🎙 Michael Boyd, Principal Advisor at ModernEdge Advisors

🎙 Roxcee Stacker, Vice President of Customer Success at BlueConduit

Most CS reps are just winging it, with no real training or processes to ensure renewals and expansions happen. The CS Fo...
08/26/2026

Most CS reps are just winging it, with no real training or processes to ensure renewals and expansions happen.

The CS Foundations Executive Education program hands you the real playbook: proven frameworks for onboarding, risk, and expansion, built around your own accounts.

Offered in partnership with the University of San Francisco's School of Management, this program pairs the full Customer Success Foundations curriculum with 20 live coaching calls led by Andrew Marks.

The program includes:
⭐️ 18 video courses across the full CS lifecycle
⭐️ 20 live coaching calls applying the framework to real CS scenarios
⭐️ A CS Foundations credential when you complete Parts 1 & 2
⭐️ Progressive exercises that mirror your customer lifecycle
⭐️ 30+ ready-to-use tools

And more!

Stop winging it and start applying a playbook that actually works with CS Foundations. Part 1 begins September 10.

Register today and use code USFCSF25 for 25% off your enrollment

Link in the comments ⬇️

08/25/2026

How much of your week is cleanup for a decision someone else got compensated for? 😮‍💨

A company can hit every departmental target and still lose ground on net revenue retention, because each team's incentives quietly create problems that land on a CSM's desk months later.

Sales gets paid to close, marketing to convert, product to ship, and none of those decisions are wrong on their own; they just don't show up as a cost until later.

In the latest CS Mastermind, The Alignment Problem: Why Companies Fail at Growth Despite Departmental Success, host Andrew Marks detailed how a department’s success doesn’t necessarily reflect the organization’s success.

During this live online event, the panelists discussed:

👉 Why companies struggle with growth, while individual departments appear successful

👉 Examples of departmental goals that unintentionally work against each other

👉 Metrics that encourage company-wide alignment and cross-functional collaboration

👉 The role Customer Success plays in strategic conversations across departments

And more!

Watch the replay, read the transcript, and get the key takeaways on the SuccessCOACHING Blog.

Link in the comments below 👇

Meet the Hosts:

✨ Andrew Marks, Founder and CRO at SuccessHACKER

✨ Kristi Faltorusso, Founder and CEO at Kristi Faltorusso

Meet the Panelists:

🎙 Aleksandra Boiko, Head of Customer Success at SpeedSize

🎙 Amethyst Orosco, Director of Customer Success, eFunds for Schools at SWIVEL

🎙 David Karp, SVP, Customer Success at Billtrust

There's a call from earlier this year you still think about. Not because it went badly, exactly. The sponsor pushed back...
08/21/2026

There's a call from earlier this year you still think about. Not because it went badly, exactly.

The sponsor pushed back on renewal timing, you said something that sounded confident enough in the moment, and the call ended fine.

But you spent the drive home replaying it anyway, wondering if there was a better answer you didn't have access to yet.

That replay is the moment the CS Foundations Executive Education Certificate Program is built for. Offered in partnership with the University of San Francisco's School of Management, it pairs the full Customer Success Foundations curriculum with 20 live coaching calls led by CS practitioners.

Each call works through real-life scenarios, health scoring, renewal risk, and expansion, so the next time you're in that moment, you've already practiced your way through it, and you walk in knowing exactly where to start.

The program includes:
⭐️ 18 video courses across the full CS lifecycle
⭐️ 20 live coaching calls applying the framework to real CS scenarios
⭐️ A CS Foundations credential when you complete Parts 1 & 2
⭐️ Progressive exercises that mirror your customer lifecycle
⭐️ 30+ ready-to-use tools

And more!

The fall cohort starts Part 1 on September 10. Secure your spot today so that on the next drive home, you'll be replaying the win, not the doubt. Use promo code USFCSF25 to get 25% off at checkout.

Link in the comments below 👇

08/20/2026

In a recent CS Mastermind on AI augmentation, panelists shared what's actually changing in their day-to-day: QBR prep dropping from hours to minutes, usage data surfacing churn risk on accounts that look healthy on paper, and AI acting as a thinking partner before high-stakes conversations. The takeaway wasn't that AI will take your job. It's that a CSM who knows how to use AI might. So where does the real impact land?

Where will AI change Customer Success the most?

👍 More accounts per CSM
❤️ Predicting churn early
😆 Killing the busywork
😮 A true thinking partner

The job you're doing in 2026 isn't the job CS training was designed for. You're carrying revenue targets, running execut...
08/19/2026

The job you're doing in 2026 isn't the job CS training was designed for.

You're carrying revenue targets, running executive business reviews, building expansion pipeline, and proving customer ROI in financial terms.

The CS pros who thrive in this environment don't wing it. They have a system.

This on-demand certification delivers the full skill set today's CS role demands:
✅ 18 courses covering the complete customer lifecycle: from discovery through expansion
✅ Progressive exercises that build on each other in the way your accounts actually progress
✅ A capstone project that brings it all together, proving you can connect the full lifecycle

If you're ready to operate at the level CS roles now demand, CS Foundations gives you the system to do it.

Start now at the link in the comments 👇

Your departments keep hitting their goals. So why does the company keep missing its own? 🤔It’s not enough for individual...
08/17/2026

Your departments keep hitting their goals. So why does the company keep missing its own? 🤔

It’s not enough for individual departments to be successful. The company as a whole needs to strive towards joint success, evading silos, conflicting priorities, and fragmented customer experiences that erode long-term growth.

Because Customer Success sits at the intersection of multiple functions, they have a unique vantage point that helps identify these disconnects and align the organization around what truly matters: customer value and sustainable growth.

Join us this Wednesday, August 19, at 11am PT / 2pm ET, where host Andrew Marks and Kristi Faltorusso, along with a panel of CS pros, will dive into strategies for aligning internal team goals with crucial customer and business outcomes.

During this live online event, the panelists will discuss:

👉 Why companies struggle with growth, while individual departments appear successful

👉 Examples of departmental goals that unintentionally work against each other

👉 Metrics that encourage company-wide alignment and cross-functional collaboration

👉 The role Customer Success plays in strategic conversations across departments

And more!

Register to watch on Zoom or catch us live on LinkedIn to participate, ask questions, and widen your network.

Link in the comments below 👇

Meet the Panelists:

🎙 Aleksandra Boiko, Head of Customer Success at SpeedSize

🎙 Brittany Casey, Vice President, Customer Success & Enablement at DISCO

🎙 David Karp, SVP, Customer Success at Billtrust

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