SuccessHacker

Name: SuccessHacker
Address: 809 Laurel Street , Suite 1162, San Carlos, CA, 94070, US
Telephone: +14158253960

We help CSMs and Customer Success teams know the best practices that drive success and how to apply them to the real challenges Customer Success pros face.

We’ve created a comprehensive training program trusted by CSMs from companies around the globe. SuccessHACKER is a Customer Success advisory firm focused on education, coaching, recruiting, consulting and Success Hacking services.

06/23/2026

Too often, CS becomes the “catch-all” department responsible for fixing issues that originate elsewhere in the organization. To change this dynamic, CS leaders need to take ownership of the internal narrative.

July’s CS Mastermind, Owning the Narrative: Positioning Customer Success as a Revenue Driver, will help guide CS practitioners to reshape internal perceptions surrounding how Customer Success functions.

📅 Wednesday, July 15, 2026

⏰ 11am PT / 2pm ET

During this live webcast, hosts Andrew Marks and Kristi Faltorusso, along with a panel of CS pros, will dive into:

🔷 How to proactively shape the internal narrative around the value of Customer Success

🔷 Metrics that best demonstrate that CS is a revenue-driving function

🔷 Common misconceptions other departments have about Customer Success

🔷 The role CS should play in strategic company decisions related to growth and retention

And more!

Join us to get tried-and-true advice for communicating CS’s role in revenue generation, aligning success metrics to business outcomes, and positioning the function as a strategic growth driver.

Registration link in the comments below 👇

Meet the Panelists:

🎙 Andrea Bumstead, Founder & CEO of CS Impact

🎙 Diane Jennings, CCO at Seertech Solutions

🎙 Joshua Phillips, Fractional Customer Experience Leader at Retrospective Forward

06/18/2026

🤯 LAUNCH PRICING SPECIAL EXTENDED 🤯

Did you miss out on 👉 50% off 👈 SuccessCOACHING’s new AI for Customer Success program? We’re extending the sale; you now have until the end of the month to save!

Don’t miss out on your opportunity to develop your AI skills! CSMs who figure out how to use AI reliably on high-impact work will have a real advantage over peers who are still using one-off prompts and simply hoping the output is good enough.

This isn't a tips course or another prompting guide. It's a practical system built on the five workflows every CSM works in:

👉 Renewal risk assessment

👉 EBR and QBR prep

👉 Executive communications

👉 Escalation response

👉 Expansion positioning

Now’s the time! Get started with AI for Customer Success today and develop repeatable practices that are anchored in your real accounts. Use code AI4CS to save 50% at checkout.

Link in the comments below. ⬇️

06/17/2026

🚨 SALE ENDS TODAY AT MIDNIGHT 🚨

Now is the time to get the new AI for Customer Success program from SuccessCOACHING. It’s 50% off just for a few more hours!

This isn't a tips course or another prompting guide. It's a working system built on the workflows where CS credibility is actually on the line.

It's a practical system built on the five workflows every CSM works in:

👉 Renewal risk assessment

👉 EBR and QBR prep

👉 Executive communications

👉 Escalation response

👉 Expansion positioning

Every workflow is anchored in your real accounts, with output scoring and validation discipline built into every deliverable.

This is what separates a system from a course: you don't just learn the concepts, you build a repeatable practice around the work you're already doing.

LAUNCH PRICING ENDS TONIGHT, JUNE 17.

Use code AI4CS to save 50% and get started today.

Link in the comments below ⬇️

06/16/2026

Are you headed to 2026 PrismHR Live this week?

You won’t want to miss three key breakout sessions with SuccessCOACHING’s Andrew Marks. He will aim to answer a key question every professional should be asking themselves:

Do your clients actually know what you do for them? 🤔

In this industry, the better you do your job, the more invisible your work becomes. But invisible work doesn’t protect relationships, drive renewals, or grow revenue.

Mark your calendar to attend 3 informative sessions that teach you how to solve the invisibility problem:

⭐️ Winning with Storytelling, June 16 @ 1:30pm MT

⭐️ Securing Customers for Life, June 16 @ 3pm MT

⭐️ Expanding Your Base, June 17 @ 8:30pm MT

Each session stands on its own, and you’ll leave with frameworks you can apply right away, but the sessions build on one another, so if you can attend all three, you’ll walk away with a complete playbook!

Get the full event agenda and session details at the link in the comments below ⬇️

06/15/2026

🌟 LIVE CS MASTERMIND THIS WEDNESDAY, JUNE 17 🌟

Trust is what separates functional customer relationships from exceptional ones. When customers feel heard, respected, and understood, they are more likely to stay, expand, and advocate.

Check out the latest in the CS Mastermind series, Empathy, Emotion, and Trust: Examining the Human Side of Customer Success. Catch host Kristi Faltorusso and CS pros–Chuck Gilpin, Maranda Dziekonski, and Virginia Bloom–provide tried-and-true advice on using emotional intelligence to bolster relationships with your customers.

During this live, online event, the panelists will discuss:

🔷 The role empathy plays in building trust with customers

🔷 Practical and professional ways to show empathy

🔷 Common behaviors that unintentionally erode customer trust

🔷 Rebuilding trust after a customer’s negative experience

And more!

This is a free event you’re not going to want to miss!

Register today and join us this Wednesday at 11am PT / 2pm ET. Link in the comments below👇

06/12/2026

🚨 SALE ENDING THIS WEDNESDAY 🚨

If you haven’t checked out the new AI for Customer Success program from SuccessCOACHING, now’s the time!

This isn't a tips course or another prompting guide. It's a working system built on the workflows where CS credibility is actually on the line.

It's a practical system built on the five workflows every CSM works in:

👉 Renewal risk assessment

👉 EBR and QBR prep

👉 Executive communications

👉 Escalation response

👉 Expansion positioning

Every workflow is anchored in your real accounts, with output scoring and validation discipline built into every deliverable.

This is what separates a system from a course: you don't just learn the concepts, you build a repeatable practice around the work you're already doing.

Launch pricing through June 17: 50% off with code AI4CS.

Link in the comments below 👇

06/11/2026

Going to PrismHR Live 2026 in Denver next week? Don’t miss Andrew Marks’ sessions, all centered on a key question every professional should be asking themselves:

Does your client actually know what you do for them? 🤔

In this industry, the better you do your job, the more invisible your work becomes. But invisible work doesn’t protect relationships, drive renewals, or grow revenue.

Join Andrew next week, June 16 & 17, and attend 3 informative sessions that teach you how to solve the invisibility problem, including:

⭐️ Winning with Storytelling

⭐️ Securing Customers for Life

⭐️ Expanding Your Base

Each session stands on its own, and you’ll leave with frameworks you can apply right away, but the sessions build on one another, so if you can attend all three, you’ll walk away with a complete playbook!

Get the full event agenda and session details at the link in the comments below ⬇️

06/10/2026

Trust is what separates functional customer relationships from exceptional ones. When customers feel heard, respected, and understood, they are more likely to stay, expand, and advocate.

Check out this month’s CS Mastermind, Empathy, Emotion, and Trust: Examining the Human Side of Customer Success, where host Kristi Faltrusso and a panel of CS pros will discuss:

⭐️ The role empathy plays in building trust with customers

⭐️ Practical and professional ways to show empathy

⭐️ Balancing emotional connection with business objectives and outcomes

⭐️ Common behaviors that unintentionally erode customer trust

And more!

Tune in next Wednesday, June 17, at 11am PT/ 2pm ET as a panel of industry leaders provides tried-and-true advice on using emotional intelligence to bolster relationships with your customers.

Registration link in the comments below!

Meet the Panelists:

🎙Chuck Gilpin, Customer Success Manager at https://successcoa.ch/4ew1TAQ

🎙Maranda Dziekonski, Chief Customer Officer at Fexa

🎙Virginia Bloom, Director of Customer Experience at Aclaimant

06/09/2026

💫 Have you checked out the new AI for Customer Success program from SuccessCOACHING? 💫

This isn't a tips course or another prompting guide. It's a working system built on the workflows where CS credibility is actually on the line.

Your Customer Success team is already using AI on renewal narratives, EBR prep, and executive communications. The real question is whether what they're sending is actually defensible… or just sounds like it is.

This program is the system that answers that question.

It’s built on five key workflows every CSM works in and anchored in your real accounts. Output scoring, validation discipline, and confidence calibration are built into every deliverable, so you know what's going out and you can stand behind it.

☑️ 33% reduction in hallucinations using structured prompts
☑️ 20-50% improvement in response quality and output correctness
☑️ 40-60% reduction in prep time for EBRs, risk analysis, & expansion narratives

If your team is using AI on customer-facing work, this is the system that makes it defensible.

Launch pricing through June 17: 50% off with code AI4CS.

06/05/2026

Interested in being a panelist for our CS Mastermind webcast series?

We’re searching for industry pros who are excited to contribute their advice and expertise in lively, informative discussions on the impactful topics the industry is dealing with today!

Whether you've done this before or not, it's a great conversation with smart people. We’d love for you to take part in the discussion!

Apply now at the link in the comments below 👇

Address

809 Laurel Street , Suite 1162
San Carlos, CA
94070

Telephone

+14158253960

Website

https://successcoaching.co/

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