SuccessHacker

Name: SuccessHacker
Address: 809 Laurel Street , Suite 1162, San Carlos, CA, 94070, US
Telephone: +14158253960

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We help CSMs and Customer Success teams know the best practices that drive success and how to apply them to the real challenges Customer Success pros face.

We’ve created a comprehensive training program trusted by CSMs from companies around the globe. SuccessHACKER is a Customer Success advisory firm focused on education, coaching, recruiting, consulting and Success Hacking services.

10/16/2026

Grow and develop your skills with AI Fluency for Customer Success 🎉

Chances are you're already using AI for your work. The question is whether what you're sending holds up under scrutiny, or just sounds like it does.

The AI Fluency for Customer Success program closes that gap. Output scoring, validation discipline, and confidence calibration are built into every deliverable, so you always know what you're putting in front of a customer, and you can back it up.

Finish it, and you've got more than a new skill. You walk away with a microcredential that says you can be trusted with AI on real customer work.
If your AI use has been more gut feel than method, this is the month to change that.

Get started at the link in the comments below 👇

10/14/2026

Where does AI make the biggest impact for Customer Success?

AI is changing how post-sales teams work, from summarizing customer conversations and identifying health risks to automating routine tasks and personalizing engagement at scale. The payoff is less admin work and faster insights, which gives CSMs more time to build relationships and deliver customer value.

In October’s CS Mastermind, hosts Andrew Marks and Kristi Faltorusso, along with a panel of industry leaders already getting measurable results from AI, will share what they've learned firsthand.

During this live online event, the panelists will discuss:

⭐️ Valuable AI use cases for Customer Success

⭐️ Challenges encountered during AI adoption, and how to overcome them

⭐️ Best practices for ensuring AI is used responsibly and effectively

⭐️ How AI agents and copilots are changing the day-to-day responsibilities of CS pros

And more!

Tune in on October 21 at 11am PT/ 2pm ET as a panel of industry leaders discusses how to use AI tools to solve real business challenges and how to leverage them for maximum impact.

Register through the link in the comments ⬇️

Meet the Panelists:

🎙 Chad Horenfeldt, Head of Customer Success at Avoca

🎙 Jeff Kushmerek, CEO and Founder at Infinite Renewals

🎙 Todd Eby, Founder and CEO at SuccessHACKER

10/13/2026

Nominations for the 2026 Customer Success Thought Leadership Awards are officially closed. Thank you to everyone who took the time to recognize the people and resources that make this community better.

Our team is now reviewing and scoring every nomination to build the final ballot. Then it’s your turn! Voting opens Friday, October 23 at 9:00 AM PT, and the CS community will choose this year’s winners.

📅 Mark your calendar for October 23. You can add a reminder from the awards page so you don’t miss it. https://successcoa.ch/4yplt8N

Which category are you most excited to vote in? Tell us in the comments. 👇

10/12/2026

🚨NOMINATIONS CLOSE TODAY FOR THE CUSTOMER SUCCESS THOUGHT LEADERSHIP AWARDS 🚨

This is your LAST CHANCE to recognize the people and resources that have genuinely moved this profession forward this year.

This year, the awards have a brand-new format: more categories, more ways to be recognized.

👥 People: Independent Voice, Community Builder, Rising Star, Content Creator, CS Leader

📚 Resources: Best CS Podcast, Best CS Publication, Best CS Community, Best CS Tech/Tool, Best CS Event or Conference

🏆 Plus: Top 25 Customer Success Influencers, recognizing the individuals with the broadest impact on the profession

Making nominations is easy:

✅ Skip to categories you know. Each category has room for multiple nominees, but you're not required to use every slot or submit a nomination in every category.

✅ Repeated nominations across categories are welcome. The same person or resource can be nominated more than once if they genuinely fit.

✅ Have a lot to say? Write as much as you want! The more detail you add, the better we can evaluate a nominee's impact; outcomes and specifics matter more than general praise.

Make your nominations now, nominations close TODAY, OCTOBER 12 at NOON: https://successcoa.ch/4ydAGtq (https://successcoa.ch/4ydAGtq)

10/11/2026

Nominations for the Customer Success Thought Leadership Awards close tomorrow at noon PT, which makes today the best day to put someone on our radar.

Think back: Who answered a question when you were stuck, shared a framework you still use, or made your team better just by how they led? They probably never asked for credit, and a nomination is a way to give it to them.

You can nominate someone in any of these categories:

🏆 Top 25 Customer Success Influencers
🤝 Community Builder
🧭 Independent Voice
🌟 Rising Star
🎬 Content Creator
👤 CS Leader

You don't have to fill out every category, and a few specific sentences about what they did and the impact it had are all it takes. If you have five minutes today, that's enough to make someone's week.

Submit your nominations at the link in the comments before noon PT tomorrow, October 12.

Who's the first person that comes to mind? Tell us in the comments, then make it official on the form. 👇

10/10/2026

The Nominations for Customer Success Thought Leadership Awards close in 🚨 3 DAYS! 🚨 Have you submitted your nominations yet?

Someone in Customer Success raised the bar this year. You saw how hard they worked; how much effort and heart they put into their role. Why not give them a shoutout?
Nominations for the 2026 CS Thought Leadership Awards are open now, with a new format and more categories than ever:

👥 People: Independent Voice, Community Builder, Rising Star, Content Creator, CS Leader

📚 Resources: Best CS Podcast, Best CS Publication, Best CS Community, Best CS Tech/Tool, Best CS Event or Conference

🏆 Plus: Top 25 Customer Success Influencers, recognizing the broadest impact on the profession

Maybe it's someone on your own team, a peer whose advice you still think back on, or someone you follow because they consistently get it right. Whoever it is, they've earned a real shoutout.

They deserve recognition, not just a mental note. A few things to know:

✅ Nominees will be evaluated on real impact, so be detailed with your nominations.

✅ You can nominate the same person or resource across multiple categories.

✅ No pressure to fill every slot; nominate what you know best.

Make your nominations before NOON THIS MONDAY, OCTOBER 12.

Link in the comments below

10/09/2026

Thinking about nominating someone but not sure where to start? Here are answers to the questions we hear most. Nominations for the Customer Success Thought Leadership Awards close Monday, October 12 at noon PT. 👇

The nomination form is long. Do I have to fill out everything?
Nope. Skip to the categories you know best.

How much do I have to write for each nomination?
A few specific sentences about what they did and the impact will do the job. "They're amazing, so helpful!" is a sweet sentiment, but details win.

Can I nominate the same person in more than one category?
Yes, if they genuinely fit. Overachievers are welcome.

Can I nominate a podcast, tool, or community?
Absolutely. We want to spotlight the helpful resources the CS community relies on, not just the people behind them.

Can I nominate myself?
Sure. We won't tell. 🤐

When do nominations close?
Monday, October 12 at noon PT

Ready? Make your nominations here: https://successcoa.ch/4jb9ec6 (https://successcoa.ch/4jb9ec6)

Still have a question? Drop it in the comments and we'll answer it. 💬

10/08/2026

There's still time to give the resources that power your CS work the shout-out they deserve.

This year the Customer Success Thought Leadership Awards recognize resources as well as people, which means you can nominate the podcast, newsletter, community, tool, or event you'd be lost without.

You don't have to fill out every category. Skip straight to the ones you know best!

🎙 Best Podcast: Which show delivers your favorite conversations on CS strategy, practice, and the profession?

🗞️ Best Publication: Which newsletter or blog gives you consistently valuable CS insights?

🤝 Best Community: Which Slack, Discord, or other group connects you with CS peers?

🛠️ Best Tech/Tool: Which product or platform could you not do your CS job without?

🌎 Best Event: Which event brought CS pros together to help you learn and connect?

Have a resource that deserves the spotlight? Submit your nominations at the link in the comments before October 12.

Already nominated a resource? Comment your nominations below ⬇️

10/06/2026

Nominations for the Customer Success Thought Leadership Awards are open 🎉

React to this post if you’ve already submitted your nominations! 👍 ♥️ 👏

Customer Success in 2026 doesn't look like it did even a few years ago. So we retired the old two-list format for something that reflects how Customer Success actually works today: 10 categories across two tracks, plus a Top 25 CS Influencers list, honoring both the people and the resources shaping this profession.

👥 People: Independent Voice, Community Builder, Rising Star, Content Creator, CS Leader,

📚 Resources: Best CS Podcast, Best CS Publication, Best CS Community, Best CS Tech/Tool, Best CS Event or Conference

🏆 Plus: Top 25 Customer Success Influencers, recognizing the individuals with the broadest impact on the profession
Every nominee goes through the same evaluation, focused on real, verifiable impact, not just who racks up the most nominations.

Here's how to participate:

1️⃣ Oct 1–12: Nominate the people and resources making a real difference in CS

2️⃣ Oct 13–22: Nominees are evaluated by the SuccessCOACHING team

3️⃣ Oct 23–31: Vote for your favorites across 10 categories

4️⃣ Nov 10: Check the SuccessCOACHING website to see who won!

Nominations are only open until next Monday, October 12, so don’t wait to tell who is shaping your CS in 2026.

Link in comments below 👇

10/05/2026

What have CS teams already using AI learned that you can put to work?

The CS teams furthest along with AI have already found where it pays off: summarizing customer conversations, spotting health risks, automating routine tasks, and personalizing engagement at scale. That frees them to spend more of their time on relationships and customer value.

In October’s CS Mastermind, hosts Andrew Marks and Kristi Faltorusso, alongside a panel of industry leaders who are already getting measurable results from AI, will share what they've learned firsthand.

During this live online event, the panelists will discuss:

⭐️ Valuable AI use cases for Customer Success

⭐️ Challenges encountered during AI adoption, and how to overcome them

⭐️ Best practices for ensuring AI is used responsibly and effectively

⭐️ How AI agents and copilots are changing the day-to-day responsibilities of CS pros

And more!

Tune in on October 21 at 11am PT/ 2pm ET as a panel of industry leaders discusses how to use AI tools to solve real business challenges and how to leverage them for maximum impact.

Register through the link in the comments ⬇️

Meet the Panelists:

🎙 Chad Horenfeldt, Head of Customer Success at Avoca

🎙 Jeff Kushmerek, CEO and Founder at Infinite Renewals

🎙 Todd Eby, Founder and CEO at SuccessHACKER

Address

809 Laurel Street , Suite 1162
San Carlos, CA
94070

Telephone

+14158253960

Website

https://successcoaching.co/

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