10/15/2026
There was a time in my first business when answering every team question felt necessary.
I knew the clients. I knew the exceptions. I knew how to do it faster. I knew why certain decisions had been made before, so giving the answer was almost always easier.
I still remember being on “vacation” in Puerto Vallarta with girlfriends. They were in the pool with cocktails, and I was sitting outside with my laptop open and phone in hand, answering questions from my team.
That was the moment I knew something had to change. I didn’t want to be needed for every decision anymore.
Instead of immediately solving the problem, I started asking, “What do you think we should do?”
My team told me later that it drove them crazy at first. 😂 But they understood where I was going with it.
They also needed more than a question. They needed a framework for what they could decide, where the boundaries were, and what result they were responsible for protecting.
One of the harder lessons for me: if you are always the hero, your team never gets the chance to become one.
My new blog is about how to stop being the decision bottleneck without giving up the control that actually matters.
Read it here: https://jsgactioncoach.com/how-do-i-get-my-team-to-make-decisions/.