Landnexpand, LLC

10/06/2026

Turn customer success into a predictable growth engine. You get repeatable motions, tighter retention, and scalable expansion that survives headcount changes. Ready to stop firefighting and start compounding revenue? Learn how: https://wix.to/aatNfn3 🚀📈

09/25/2026

We explain how a Success Plan becomes executable by aligning realistic scope, the right skilled resources, and an achievable timeline - turning strategy into repeatable outcomes. Read the full blog to see the framework and practical steps: https://wix.to/ZnADF6z 🔍📈✅

Strategic advisory for B2B SaaS CXOs. We help leadership teams turn Customer Lifecycle Management into predictable retention and expansion growth.

09/04/2026

Growth planning should be tied to company results. Learn more...

Using Capacity Planning to Time Hiring to Growth

08/04/2026

A well-defined ICP can drive great conversion rates for Sales — and still be a high-churn customer type on the back end.
In this week's newsletter, I look at how Customer Success teams can use the analytics they already collect (tenure, expansion %, usage, ROI realization, and more) to help refine ICPs that actually drive long-term growth, not just closed deals.
Check it out: https://cxgoldenrulenewsletter1de2c0.beehiiv.com/p/cs-insights-defining-ideal-customer-profile-icp-drive-growth
Would love your thoughts — does your CS team have a voice in defining your ICP?

Defining the right ICPs by market segment with customer analytics

07/21/2026

Are you automating internal and external processes and customer tactics with AI? How accurate is the content and results? Read on to see if your approach ensures AI delivery and output build on zero hallucinations...

A Zero-Hallucination Playbook Across the Customer Lifecycle

05/26/2026

Driving Factors to higher SaaS valuations...A MUST READ...

https://cxgoldenrulenewsletter1de2c0.beehiiv.com/p/services-as-a-profit-center-the-operating-model-behind-the-best-saas-exits

Technology Innovation & Entrepreneurship Center (TIEC)

A 23-company analysis of services-to-revenue ratios — and what the highest-multiple SaaS exits all have in common.

02/03/2026

Making Customers feel known and understood no matter who they encounter within your company is a critical success factor...

Tracking Customer Information throughout the Customer Lifecycle

11/02/2025

Trying to figure out an AI Strategy for CX?
This is a must read....

Discover how AI can optimize a CX organization improving the customer experience through automation, acceleration and insights.

09/02/2025

Check out tonight’s sunset…

08/29/2025

I’m excited to share some special news!
The newest Golden Ranch Adventure is now available!
"GRACIE THE GOAT GETS LOST"
It makes a wonderful holiday gift for children, grandchildren, nieces, nephews, and family friends. Thank you for your support!🥳