OTM Coaching Group

OTM Coaching Group OTM Coaching Group designs corporate training programs using instructional design elements for the a

03/19/2021

“Here’s the Scoop on Customer Service” is a Signature Training Program at OTM Coaching Group. It builds on a variety of fundamentals that aim to improve customer service scores with the goal of strengthening your company’s loyal customer base, through a fun and engaging experience!

Get started today: www.otmcoachinggroup.com

03/17/2021

Stop losing your customer base to the competition! OTM Coaching Group can provide the solution and it is easier (and less expensive) than you think. Here’s the hard facts: 72% of consumers have switched to doing business with a competitor following a poor customer experience. It’s time to look inward at your own company’s customer service training.

Our “Here’s the Scoop on Customer Service” Training Program will renew your team’s dedication to providing exceptional service, which helps retain customers and improves profit margins. Begin today: www.otmcoachinggroup.com

03/16/2021

Cultivating talent also means nurturing them! The ability to coach your employees is a key management tactic that improves the overall work environment. OTM Coaching Group’s Training Programs offer real, accessible ways for managers to learn how to coach their teams successfully for today’s adapting workplace, whether in-person or remote.

Learn more about our training programs: www.otmcoachinggroup.com

03/15/2021

When did your company last review its customer service scores? Were you exceeding your customer’s expectations? If not, we can help! “Here’s the Scoop on Customer Service” Training Program walks your team through the fundamentals of customer service, layer by sweet layer! 🍦

Start training today: www.otmcoachinggroup.com

03/12/2021

Ice Cream is ok, but a sundae is always better. Sometimes employees fail to put the sprinkles and a cherry on the top of a customer service interaction. Building customer loyalty requires going above the minimum and providing a memorable experience. Our “Here’s the Scoop on Customer Service” Training Program focuses on consistency, recognizing the individual needs of each customer, service recovery, communication skills and putting the cherry on top of each interaction!

Learn more about “Here’s the Scoop on Customer Service” here: www.otmcoachinggroup.com

03/11/2021

Customer Service isn’t just a pillar of OTM Coaching Group’s Training Programs, it’s one of the inspirations behind why the company was founded! Hello, I'm Kamaria Rutland, Founder of OTM Coaching Group, here to share with you why successful businesses rely on continually training on effective Customer Service – reserve a training seminar with OTM Coaching Group today: http://bit.ly/otmcoaching

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