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Monday 8:30am - 6:30pm Tuesday 8:30am - 6:30pm Wednesday 8:30am - 6:30pm Thursday 8:30am - 6:30pm Friday 8:30am - 6:30pm

Jones IT

Name: Jones IT
Address: 1370 Harrison Street, San Francisco, CA, 94103, US
Telephone: (415) 578-7111
Price range: $$

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We’re Jones IT, your Bay Area tech team, making IT simple for 20+ years. Stress-free IT starts here. Let’s talk.

From daily support to top-notch security (SOC 2 & ISO 27001 certified), we keep businesses running smoothly.

10/22/2026

25 portfolio companies. 6 had no admin besides the founder. 1 still had an active account for a contractor who left in the spring.

A seed-stage Bay Area fund found this out by asking one question. Then it had to decide how to raise the floor without turning its platform team into a help desk.

Evan Jones breaks down the five-item baseline the fund landed on, what it deliberately left alone, and the six yes/no questions that give a platform team the full picture without a single admin login.

Read it here: https://na2.hubs.ly/H08ywf50

10/20/2026

Only 34% of companies with an AI governance policy audit regularly for unsanctioned AI.

A SoMa Series A startup got a security questionnaire. Question 41 asked for its approved AI tools list. They had none.

One Slack message later, eleven tools had been named, and two of them were unfamiliar to everyone in IT.

They fixed it in two weeks, in five steps. Here's the workflow: https://na2.hubs.ly/H08sNV10

10/15/2026

SOC 2, HIPAA, and ISO 27001 all require you to remove a departing person's access but none of them gives you a deadline.

Your auditor tests you against the deadline specified in your own policy. If you don't have one, they pick it for you.

The biggest gap in offboarding is who counts as a leaver. SOC 2 covers external users, HIPAA covers workforce members (contractors included), and ISO covers "interested parties". A leaver list built only from the HR system is, usually, incomplete under all three.

For a full breakdown of what holds up under every framework, check out our latest blog post: https://na2.hubs.ly/H08pp8S0

10/14/2026

Every Level 1 ticket takes about ten minutes, but none of them can wait. And together they push your Admin Access Review to "next week" for a whole quarter.

Handing off the queue doesn't mean handing off control. The hesitation about handing off the queue is usually about control, not cost.

Our latest blog post shares how you can offload your Level 1 ticket queue without giving up control.

Full breakdown, including escalation triggers and a pre-handoff checklist: https://na2.hubs.ly/H08k7jf0

10/13/2026

𝐈𝐓 𝐜𝐨𝐬𝐭𝐬 𝐚𝐫𝐞𝐧'𝐭 𝐮𝐧𝐩𝐫𝐞𝐝𝐢𝐜𝐭𝐚𝐛𝐥𝐞. 𝐓𝐡𝐞𝐲'𝐫𝐞 𝐮𝐧𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐞𝐝.

Windows Server 2016 loses extended support on January 12, 2027.
That date has been public for years.

So have most of the IT costs that wreck a startup budget: laptop refresh windows, firewall end-of-life, SaaS renewal notice periods, SOC 2 audit cycles.

They aren't unpredictable; just unscheduled.

An IT roadmap fixes that by giving every line item:
- A reason it's on the list
- An owner
- A date
- A budget

Miss any one and you have a wish list, not a plan.

Our latest blog post covers:
- The three inputs to gather before you start
- How to build a 12-quarter rolling budget
- What the roadmap should emphasize at Seed, Series A, and Series B
- A quarterly review that keeps it from going stale

Full breakdown: https://na2.hubs.ly/H08gzBg0

10/08/2026

A new season and some new faces around the table. 🍂
Athena members met up for dinner to welcome our newest members and kick off fall together. Good food, good conversation, and a chance to get to know each other beyond the workday.

Thanks to everyone who joined us! 💙

Learn more about Athena: https://na2.hubs.ly/H07-YZ30

10/07/2026

Power BI Desktop has no native Mac version. Microsoft Access is Windows-only. Excel on Mac lacks full VBA macro support in several configurations.

If your finance hire depends on any of those, PC isn't a preference. It's a requirement.

A 40-person Series A startup learned this the hard way. An engineer and a financial controller started the same Monday, and both got the same MacBook Pro because that's what the last few hires got. The engineer was thrilled. The controller spent two weeks fighting her finance model before IT found her a loaner PC to close the month.

Mac vs. PC isn't a company-wide decision. It's a per-role one:

- 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠: Mac (Unix tooling, containerized dev)
- 𝐃𝐞𝐬𝐢𝐠𝐧 𝐚𝐧𝐝 𝐜𝐫𝐞𝐚𝐭𝐢𝐯𝐞: Mac (Final Cut Pro, Logic Pro)
- 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐚𝐜𝐜𝐨𝐮𝐧𝐭𝐢𝐧𝐠: PC (macros, Power BI, Access)
- 𝐇𝐚𝐫𝐝𝐰𝐚𝐫𝐞 𝐚𝐧𝐝 𝐦𝐞𝐜𝐡𝐚𝐧𝐢𝐜𝐚𝐥 𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠: PC (CAD, rendering)
- 𝐒𝐚𝐥𝐞𝐬, 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐜𝐜𝐞𝐬𝐬, 𝐚𝐧𝐝 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: either

Full breakdown by role: https://na2.hubs.ly/H07WYKw0

10/06/2026

A Series A SaaS company had to pay $6000 to leave their MSP 14 months into the contract; a fee nobody on the team remembered agreeing to.

The fee itself wasn't unusual. Not knowing it existed was the problem. The commercial layer of an MSP contract moves far more easily than the SLA, and it's where founders leave leverage on the table.

Our latest blog post discusses how to negotiate on exit fees, term lengths, and liability caps, and what to push back on before signing.

Full breakdown and checklist: https://na2.hubs.ly/H086Ss30

10/05/2026

"We're not your traditional MSP." You've seen this claim on almost every MSP homepage. For a lot of providers it's marketing jargon: six words that cost nothing to write and never get defined.

But for your startup, it should mean three things:
- Operating model: proactive monitoring instead of break-fix, and a setup that works alongside your internal team if you have one
- Commercial terms: flexible contracts, disclosed termination fees, and 60-90 days' notice before a price increase
- Advisory posture: a quarterly roadmap and a named contact, not just a ticket queue

To test the claim before you sign, ask:
- What does your ticket queue look like at 2pm on a Tuesday?
- Who do I talk to about my roadmap, and how often?
- What happens if I want to leave in month eight?
- Where can I check your SOC 2 or ISO 27001 reports?

If the answers don't match the homepage, trust the answers.

Full breakdown and pre-signing checklist: https://na2.hubs.ly/H08bf4T0

10/01/2026

The Golden State Valkyries are back in the playoffs on 10/1, and it's got us thinking back to this IT Manager outing.

Whether we're troubleshooting a network issue or cheering courtside, this crew shows up for each other. That's the same energy we bring to every client relationship.

Go Valkyries! 🏀

Address

1370 Harrison Street
San Francisco, CA
94103

Opening Hours

Monday	8:30am - 6:30pm
Tuesday	8:30am - 6:30pm
Wednesday	8:30am - 6:30pm
Thursday	8:30am - 6:30pm
Friday	8:30am - 6:30pm

Telephone

(415) 578-7111

Website

http://www.itjones.com/

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