Jones IT

Jones IT We’re Jones IT, your Bay Area tech team, making IT simple for 20+ years. Stress-free IT starts here. Let’s talk.

From daily support to top-notch security (SOC 2 & ISO 27001 certified), we keep businesses running smoothly.

Your IT manager is running on fumes, and you're not sure when it became a structural problem instead of a busy week.One ...
06/04/2026

Your IT manager is running on fumes, and you're not sure when it became a structural problem instead of a busy week.

One person handling Okta, SOC 2 evidence, laptop onboarding, and Friday night outages. No backup. No escalation path. No real coverage when they're out.

We've seen this pattern many times across Bay Area companies at the Series A and B stages. The internal IT function is competent but structurally underpowered for what the business now needs.

Here’s what those gaps actually look like, what they cost, and how to close them without giving up the control your internal team has earned.

Read more: https://na2.hubs.ly/H05XwCH0

A fintech startup in SoMa signed with a local MSP at 11 employees. Three years later they're at 55 people, handling PCI-...
06/02/2026

A fintech startup in SoMa signed with a local MSP at 11 employees. Three years later they're at 55 people, handling PCI-scoped cardholder data, and staring down a SOC 2 audit. The MSP is still closing tickets, but there's no technology roadmap, cloud questions get vague answers, and security training for new hires has never happened.

Nothing has technically "failed." But the relationship quietly stopped serving them.

There's a difference between a provider underperforming and a provider you've simply outgrown. They look the same from the outside, but they require completely different responses.

Ex*****on failure (missed SLAs, recurring incidents, opaque billing) calls for a direct corrective-action conversation, or a change. Fit failure calls for an honest question about whether your provider can grow into what you need.

Our latest post walks through 8 signs to watch for, how to diagnose which problem you're actually dealing with, and what to do about it: https://na2.hubs.ly/H05Rdx90

Your IT manager has 14 open tickets, a SOC 2 audit in six weeks, and a new office opening next month.That's not a capaci...
05/28/2026

Your IT manager has 14 open tickets, a SOC 2 audit in six weeks, and a new office opening next month.

That's not a capacity or planning failure. That's what scaling looks like, and it's exactly when the co-managed IT model makes sense.

Most companies think there are only two options: fully outsource everything to an MSP, or hire more staff and keep it in-house. Co-managed sits between those two. Your internal team stays in place, keeps institutional knowledge, and owns the strategic direction. The MSP fills the gaps: capacity, specialist depth, coverage when someone's out.

Our new post walks through 5 signs your team is ready for this model, what the day-to-day actually looks like, and how to evaluate whether a prospective partner can genuinely work alongside an internal team (not just replace one).

Worth a read if you're at a Bay Area startup with an IT person who's good at their job but stretched thin.

https://na2.hubs.ly/H05L-7H0

Here's a surprising stat: Remote employees cost nearly 3x more to support than in-office ones.Most SF companies are budg...
05/26/2026

Here's a surprising stat: Remote employees cost nearly 3x more to support than in-office ones.

Most SF companies are budgeting IT costs against national benchmarks. Bay Area engineering salaries run 30–50% above the national median. And most budget models don't even account for HCSO.

That's a problem.

We pulled together 2026 IT cost-per-employee benchmarks built specifically for San Francisco: by stage, industry, and operating model.

👉 https://na2.hubs.ly/H05HCzv0

Most small businesses don't realize their Wi-Fi infrastructure is a bottleneck until it's been one for a while.By then, ...
05/19/2026

Most small businesses don't realize their Wi-Fi infrastructure is a bottleneck until it's been one for a while.

By then, the cost has already accumulated. It's just spread across a hundred small moments nobody tracks. A video call that drops mid-demo. A file sync that takes twice as long as it should. An IT ticket that closes, comes back, closes again. Your team learns to work around it instead of fixing it.

The problem is that the time spent troubleshooting connectivity issues almost always exceeds what a proper infrastructure upgrade would have cost. We've run those numbers for clients more than once.

A consumer router with a long password is not a business network. Our latest guide breaks down what a proper business Wi-Fi infrastructure actually looks like, how to assess whether yours is holding you back, and what the path forward looks like for SMBs in the 15 to 100 employee range.

Get the full picture 👉 https://na2.hubs.ly/H05y2HG0

The product demo went well. The revenue numbers held up. Then the technical auditor asked: "Walk me through your endpoin...
05/18/2026

The product demo went well. The revenue numbers held up. Then the technical auditor asked: "Walk me through your endpoint management policy."
For a lot of Series A founders, that's the moment the room goes quiet.

IT infrastructure due diligence is one of the most overlooked parts of the fundraising process, and one of the most consequential. Gaps discovered during a technical audit don't just slow deals down. Sometimes they kill them.

Our latest post covers the six areas investors actually scrutinize during a Series A technical audit: network infrastructure, device management, security posture, cloud hygiene, documentation, and compliance readiness. It also covers what "good" looks like in each one, and how to close gaps before due diligence starts, not during it.

If you're a founder or COO heading into a raise, this is worth a read before your next VC meeting.

👉 https://na2.hubs.ly/H05wCp70

What do yo get when you search for a file on Google Drive?- "[Filename] FINAL," - "[Filename] FINAL FINAL v2," - "[Filen...
05/14/2026

What do yo get when you search for a file on Google Drive?
- "[Filename] FINAL,"
- "[Filename] FINAL FINAL v2,"
- "[Filename] FINAL FINAL FINAL," and
- "[Filename] FINAL-use this one"

This is more common than people think.

Drive is easy enough to start using that most teams never stop to think about how they're using it. A few years later you have a My Drive nobody can navigate and a folder called "Archive" that everyone's slightly afraid to open.

The tools to fix this are already in Drive. Here are the six we use the most...

Link: https://na2.hubs.ly/H05pv2M0

"We have a tech co-founder" is one of the most expensive sentences a startup can say.A senior SF engineer costs $180K–$2...
05/12/2026

"We have a tech co-founder" is one of the most expensive sentences a startup can say.

A senior SF engineer costs $180K–$220K a year. When they're spending even a few hours a week on IT support, you're paying premium talent for helpdesk work. Meanwhile, the average employee loses 22 minutes a day to tech issues. At 20 people, that's 7 hours of lost productivity every single day.

Most founders tell us the same thing: they wish they'd made the move 3–6 months earlier.

If you're between 15 and 75 employees and IT is still someone's side job, the new blog breaks down the 5 warning signs, and what it actually costs to ignore them.

🔗 https://na2.hubs.ly/H05m-_w0

Phishing attacks don't succeed because they're technically sophisticated. They succeed because they catch someone at the...
05/07/2026

Phishing attacks don't succeed because they're technically sophisticated. They succeed because they catch someone at the wrong moment: busy, slightly distracted, and inclined to trust a message that looks legitimate.

We've helped dozens of Bay Area startups deal with the aftermath of phishing incidents. The pattern is almost always the same: the attack wasn't particularly clever; it just caught someone off guard.

This guide breaks down every major type of phishing attack your team will actually encounter, what to look for, and the controls that close most of the risk.

Read the full guide: https://na2.hubs.ly/H05g1Dx0

Your company just spent $30K on a boardroom AV setup. The display looks great. The camera is top-of-shelf. But every mee...
05/05/2026

Your company just spent $30K on a boardroom AV setup. The display looks great. The camera is top-of-shelf. But every meeting starts with 10 minutes of troubleshooting, and remote participants can barely hear the far end of the table.

The hardware isn't the problem. The planning is.

Before you sign a single purchase order, there's a checklist of infrastructure, network, and configuration decisions that determine whether your conference room becomes a productivity asset or the most complained-about space in the office.

We've been through this process dozens of times with Bay Area companies. The lessons are consistent, and avoidable.

Read the full guide: https://na2.hubs.ly/H05g0vh0

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