VirtualPBX

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VirtualPBX As a people-first communications leader, we aim to drive and
advance authentic business connections anywhere, everywhere.

Communicate with your remote workforce using VirtualPBX Unified Communications. Our cloud-based Business Phone System lets you connect your users and their favorite devices. Whether they prefer to use traditional desk phones, computers, or mobile phones, they can transform any location into a productive home office. Plus, you can easily greet customers using our Virtual Receptionist, route calls by the department, update your business hours, start a video conference call, and more! Get started today and your first phone number is on us!

10/19/2026

“Ask me what you want!” … as long as it’s one of these 7 specific questions.

We’ve all dealt with "fake AI" that just routes you back to a menu when you ask a real question. Let's break down the fine line between true intelligence and an old-school menu in disguise.

10/16/2026

If team member, Jenny, is great at a lot, but the absolute best at handling one specific conversation, your phone system should route those specific callers straight to her.

Identifying those "sweet spots" and bypassing the generic queue is how you make sure your customers aren't just talking to the right person, they're talking to the perfect one.

10/13/2026

There is nothing more universally frustrating than getting transferred three times and having to repeat yourself. Every. Dang. Time.

Lon and Abi discussed why "handoff context" is critical to customer experience.

10/09/2026

Buying software is easy. Designing a customer service call flow that actually works for your business takes a partner who listens.

In today’s Customer Service Week spotlight, Jay shares how our Customer Care team goes beyond handing over logins—actively gathering clues to build custom systems that eliminate caller friction.

Check out Jay's 1-minute video breakdown and read our full breakdown on eliminating call flow friction and applying modern IVR best practices: https://ow.ly/qjpY50ZW63p


In

10/08/2026

Most people think customer support is purely reactive: something breaks, you call, someone fixes it.

But for , we’re highlighting the proactive side of care. Taylor from our team shares what happens when support experts step back, look at the full operational picture, and design smarter workflows that protect your time.

Check out today’s spotlight! 🎧

10/07/2026

Yep—we call them customer care for a reason.

For Rory, going the extra mile starts with empathy. It means meeting a customer where they are, understanding what they’re actually dealing with, and sticking with them until things are working again.

That might mean helping someone who's actively frustrated because their system isn’t working the way they want. It might mean helping someone figure out what works for their changing needs. Whatever the situation, Rory’s approach is the same: care about the person, not just the problem.

That’s something we’re really proud of at VirtualPBX. Our customer care team brings that kind of thoughtfulness to their work every day, and it’s a big part of what makes this whole company feel like a team.

Most businesses aren’t ignoring customers on purpose. People get busy. Days get chaotic. Things slip. That’s why even si...
10/06/2026

Most businesses aren’t ignoring customers on purpose. People get busy. Days get chaotic. Things slip.

That’s why even simple after-hours replies can help conversations keep moving instead of going cold.

👉 Get more real-world tips every other week: https://www.virtualpbx.com/texting-toolkit/



09/28/2026

Why make callers wait in a queue if you don't have to?

Old phone systems used ring groups because humans can only take one call at a time. AI scales infinitely, which means the "hold queue" is officially a thing of the past.

09/24/2026

Don't you hate translating your actual problem into a phone menu option?

We're building systems that let your customers just speak their minds naturally when they call in. No more pressing, guessing, and hoping for the best.

A good portion of communication problems come down to something crazy simple: people just want an update. Crazy simple, ...
09/22/2026

A good portion of communication problems come down to something crazy simple: people just want an update. Crazy simple, right? And that extra moment maintains a customer relationship better than almost anything else.

👉 More tips every other week: https://www.virtualpbx.com/texting-toolkit/



Address

P. O. Box 8351
San Jose, CA
95155

Opening Hours

Monday 12am - 11:59pm
Tuesday 12am - 11:59pm
Wednesday 12am - 11:59pm
Thursday 12am - 11:59pm
Friday 12am - 11:59pm
Saturday 12am - 11:59pm
Sunday 12am - 11:59pm

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