10/12/2026
Your next customer may read your worst review first.
How you respond matters. Aaron Husak and Shaurya Jain discuss why defensive replies can undermine trust, and why homeowners read negative reviews to see how a business handles problems.
Before replying, think about the next homeowner reading that conversation.
Watch A Chat with Chat, episode 3: https://youtu.be/mMjck0bXMps