06/01/2026
Culture is not built just by the people at the top.
It is built in the small moments between the people standing next to each other every shift. The check-in before service starts. The acknowledgment after a hard table. The two words - good shift - at the end of the night.
This time last week, I had the privilege of spending 90 minutes with the incredible team at Richmond Golf and Country Club talking about just that. Connection, compassion, and why your energy is more contagious than you realize.
Every single person in that room - from the GM to the newest team member - has a role in how this season feels. That is the message. And it lands differently when the whole team hears it together.
If you want to bring this conversation to your team, I would love to hear from you.