We foster a family spirit that treats consumers with dignity. We address account issues first and resolve debts second. We proactively address our business processes as regulatory changes and technological advancements occur. We abide by all laws and industry best practices to ensure the best possible experience. We regularly provide feedback to our clients and agents. Our portfolio of services ha
s allowed us to expand outside of Florida and beyond healthcare collections. Gulf Coast Collection Bureau sets itself apart by utilizing the latest technologies, communicating freely, and continually developing our professional agents. As technology changes, Gulf Coast Collection Bureau rolls with the changes too. We invest heavily in technology. We deployed remote agents quickly with little change to our infrastructure. Our platform and our people are flexible because we are on a constant mission to improve the experience. We are transparent with our employees and clients. The opportunity to succeed is paramount to any organization’s success. We share current and historical agent metrics, so everyone has the same keys to success. Information is reported real time, so everyone has an exact understanding of where their performance lies. Our agents are asked to treat collections as a career path and not just a job. We want them to grow. We encourage continued education and reward certification. Our agents attend regular training sessions to make sure we are all on the same page with our continued improvements and any concerns are addressed quickly. Our benefits are above industry standards and we regularly evaluate and enhance our offerings. We recently relocated to a new building with more room and amenities. We treat our agents like family; open, with respect, and to the point.
