08/13/2026
What's the difference between selling and negotiating?
• Selling is the why.
It's the value you build, the pain you uncover, the business case you help a champion make to their own leadership.
• Negotiating is the how.
It's the mechanics of getting a deal signed on terms that work for both sides.
Here's where teams get it wrong. They treat these as sequential, separate events. If you haven't sold the person across the table, if they don't feel the issue, take responsibility, and trust the solution, you have no basis for negotiation.
There's a 3-step framework I help clients to incorporate in creating their Sales Playbook for Winning the Negotiation.
âś… Acknowledge - Validate the request without moving. "I understand. You want to see this without the extra charge."
âś… Redirect - Ask questions to find the real issue underneath the stated one. Is it truly dollars, or is it timing, budget cycle, or a bridge between vendors?
âś… Offer - Propose a single, specific concession in exchange for something of equal value. One at a time.
Want to talk through it?