American Telephone

Name: American Telephone
Address: Scottsdale, AZ, 85260, US
Telephone: +14809917780
Price range: $$

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Scottsdale, AZ
American Telephone

Communication company specializing in VoIP, Unified Communications, and traditional telephone systems.

American Telephone is an employee owned Telecommunications Company that has been proudly serving customers for more than 25 years. Over the years, we have experienced great changes in our industry and have remained at the forefront through it all. Today we design and implement a full line of VoIP, Unified Communications, and other Telecom technologies for all business and hospitality applications.

Since our inception, service has been the heart and soul of American Telephone. We are truly dedicated to excellence in the telecommunications industry and realize that without exceptional customer service and expertise, this cannot be achieved. A few items that set us apart from all other communication companies are...
• Superior staff of certified technicians
• Leader in Southwest hospitality market
• Maintain rigorous education policy to ensure our staff keeps pace with the ever changing technology we install and maintain
• Over 150 combined years of experience
• Emergency Service provided 24 hours a day, 7 days a week, and 365 days a year
American Telephone values our customers and strives to meet all telecommunication needs. To accomplish this goal we offer a variety of solutions to meet every need...
• VoIP and Traditional Communication Solutions
• Voice, Data, Fiber, and Video Cabling Infrastructure
• Converged Solutions
• Messaging and Unified Communications
• Contact Centers
• Post-Warranty Maintenance and Support
• Business Continuity, Disaster Preparedness and Recovery

05/17/2023

American Telephone is proud to announce that we have been recognized by Mitel as a Hospitality Specialization Partner for 2023! Specialist partners are annually assessed against strict criteria from Mitel and demonstrate proven commitment to excellence in the hospitality industry. Check out the spotlight blog We are 1 of only 23 dealers in the country to receive this honor! You already knew American Telephone was a leader in hospitality. Now we have a Mitel recognition to showcase all of our years of providing excellent service and solutions to our hospitality customers!

11/10/2022

Mitel announced the manufacture discontinuation of select models of the 5300 family of IP phones and related accessories. Date of Notice: November 1, 2022 End os sales (while inventory supplies last): November 1, 2023 End of life: November 1, 2024 End of technical support: July 31, 2025 Key models of IP phones affected: 5304 IP Phone 5320e IP Phone 5330e IP Phone 5340e IP Phone IP PKM Kit - 12 & 48 Key

07/29/2022

NEC announces the Omni-Channel expansion within the "single-pane of glass" (combined ENGAGE + CONNECT within the CONNECT desktop) with the addition of ENGAGE webchat and ENGAGE SME capability. UC + CC Basic webchat/SMS experience makes it easier and more convenient for ENGAGE agents to communicate and collaborate internally with colleagues as well as externally with customers, all within the CONNECT desktop application....

NEC announces the Omni-Channel expansion within the “single-pane of glass” (combined ENGAGE + CONNECT within the CONNECT desktop) with the addition of ENGAGE webchat and ENGAGE SME capa…

07/22/2022

NEC announced the release of UNIVERGE BLUE ENGAGE Interaction Analytics. ENGAGE Interaction Analytics makes it easier to get usable insights from customer interactions, that can drive key business decisions and improve service quality. Using artificial intelligence (AI), ENGAGE Interaction Analytics evaluates each customer interaction for topics and sentiment to automatically prioritize and provide insights to key decision-makers who can use it to improve their business....

NEC announced the release of UNIVERGE BLUE ENGAGE Interaction Analytics. ENGAGE Interaction Analytics makes it easier to get usable insights from customer interactions, that can drive key business…

07/15/2022

NEC has released a UNIVERGE BLUE CONNECT browser-based desktop. This new feature provides a solution for Chromebook users or others who cannot (or do not want to) download and install an application to their PC/MAC. The CONNECT web application looks and feels the same as CONNECT desktop application but runs in a Chrome browser. It supports nearly the same feature set, with one exception: the ENGAGE agent tab is currently unavailable....

NEC has released a UNIVERGE BLUE CONNECT browser-based desktop. This new feature provides a solution for Chromebook users or others who cannot (or do not want to) download and install an appl…

07/08/2022

Effective until September 30, 2022 Mitel is currently running a promotion that allows you to renew your expired software assurance without any reenlistment fees. This applies to all MiVoice Business systems whose software assurance has expired for at least one year. Active software assurance allows you to get the latest software patches and releases. Contact your American Telephone representative to bring your system current.

Effective until September 30, 2022 Mitel is currently running a promotion that allows you to renew your expired software assurance without any reenlistment fees. This applies to all MiVoice Busi…

07/06/2022

NEC announced End of Life (EOL) of the DT730 CG and DG multiline telephone and associated options. This is due to component shortage and limited stock. The EOL is effective immediately. ITL-12DG-3 ITL-12CG-3 8LK-L DCL-60-1 DCL-60 console cable DSS WM-L Unit Please contact your American Telephone representative for replacement options.

NEC announced End of Life (EOL) of the DT730 CG and DG multiline telephone and associated options. This is due to component shortage and limited stock. The EOL is effective immediately. ITL-12D…

04/15/2022

Effective June 1, 2022, our rates will change for customers who do not have a maintenance agreement with American Telephone. Tickets handled remotely = $75 per hour Arizona (on site ) = $105 per hour Phoenix and Tucson metropolitan areas = $35 trip charge Travel over an hour = $75 per hour round trip California (on site) = $120 per hour …...

Effective June 1, 2022, our rates will change for customers who do not have a maintenance agreement with American Telephone. Tickets handled remotely = $75 per hourArizona (on site ) = $105 p…

02/09/2022

Article by Mark Hebner, Vice President - Channel, Americas at NEC Corporation of America Survey after survey keeps telling us that the in-office workplace is a thing of the past. Offices are not obsolete, but most companies admit that remote work didn’t cause any collapses of infrastructure, operations, or productivity. In fact, 83 percent of employers and 71 percent of employees call remote work a success according to ...

Article by Mark Hebner, Vice President – Channel, Americas at NEC Corporation of America Survey after survey keeps telling us that the in-office workplace is a thing of the past. Offices ar…

01/28/2022

NEC has integrated the NEC CONNECT and ENGAGE desktop applications into one single-pane experience. Users now have one solution for BOTH internal and customer facing communications. Single-Pane - Unify employee productivity and customer experience management into one application CONNECT - provide all th collaboration features your users need for internal communications. ENGAGE - customer-facing employees get advanced voice handling tools and can leverage those collaboration features to work with other employees and ensure positive interactions with customers. Check out the demonstration and see how American Telephone and NEC Blue can streamline your communication experience.

NEC has integrated the NEC CONNECT and ENGAGE desktop applications into one single-pane experience. Users now have one solution for BOTH internal and customer facing communications. Single-Pane …

01/04/2022

What can UNIVERGE BLUE CONNECT BRIDGE do for your existing NEC SV9100/9300/9500? Add mobility Extend your existing phone system with video, chat, file sharing/back up and more! Create a seamless all-in-one communication experience that goes anywhere your employees go Protect your current investment on your on-premise PBX systems See UNIVERGE BLUE CONNECT BRIDGE in action. Watch the demo video.

12/17/2021

Introduction Some NEC products and solutions include a version of the logging component “log4j” which is now known to have severe security vulnerabilities. The vulnerabilities may be mitigated by various actions. This article lists the known vulnerability status at time of writing and is intended to be useful to NEC partners and customers. It is updated as new information becomes known to NEC…...

Address

Scottsdale, AZ
85260

Telephone

+14809917780

Website

http://americantelephone.com/contact-us/

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