Mary Osborne Resources

Mary Osborne Resources For over thirty five years, Mary has been a student of effective communication and relationship building.

Her work as a facilitator has influenced dentists across the country and around the world.

How often do you find yourself asking this question? What can you share about how what helps you help patients take care...
09/22/2022

How often do you find yourself asking this question? What can you share about how what helps you help patients take care of themselves?

We see it every day, simple self-care options that could make a big difference in the lives our patients. Steps they could take to improve their health. Minor changes it seems they could incorporate easily into their lives. Why don’t they floss, or exercise, or eat better? Why don’t they take ad...

We had dinner with friends the other night at a favorite local restaurant. Courtney, our server, was thoughtful and enth...
08/23/2022

We had dinner with friends the other night at a favorite local restaurant. Courtney, our server, was thoughtful and enthusiastic in helping us select menu items to share at our table. At the end of the meal we complimented her on her service and her excellent suggestions. “They feed us well here,” she replied. “It’s easy to recommend what they prepare.” I wonder . . . How are you feeding your team?

We had dinner with friends the other night at a favorite local restaurant. Courtney, our server, was thoughtful and enthusiastic in helping us select menu items to share at our table. At the end of the meal we complimented her on her service and her excellent suggestions. “They feed us well here,....

Would you like to learn a more effective way to talk with your patients about their health?
08/08/2022

Would you like to learn a more effective way to talk with your patients about their health?

Preacher, Prosecutor and Politician are not job titles. They are descriptions of three mindsets and communication styles people slip into for a variety of reasons. In preacher mode we tend to deliver sermons. In prosecutor mode we look for flaws in other people’s reasoning. In Politician mode we c...

I've had a number of emails requesting information about the workshop Dr. Martha Rich and I are doing that I mentioned i...
04/30/2022

I've had a number of emails requesting information about the workshop Dr. Martha Rich and I are doing that I mentioned in the webinar the other night. It's November 4th ahd 5th here in Seattle and is called "A Team Approach to Whole Health Dentistry." Here's a link for more information and registration:

Develop communications and systems that allow you, your team, your patients and and your practice to go to new levels of health and vitality. “. . . Something very special happened in that room. Regardless of where I am and what I'm doing a year from now, I will be at the next one.” Dr. Alan Ste...

For all those who were unable to join this webinar last night and asked if it would be availalbe after the fact, good ne...
04/29/2022

For all those who were unable to join this webinar last night and asked if it would be availalbe after the fact, good news: Here a link:

💡 Want online dental training videos, seminars, and online CE? Plus FREE dental resources?👉 Visit: https://pankeygram.org/​ 🖥 Enjoy Virtual CE 24/7👉 http...

How will what you have learned over the past year shape the next phase of your practice life?
08/04/2021

How will what you have learned over the past year shape the next phase of your practice life?

We have all been through a lot this past year. Now is the time to decide what's next. Now is the time to take what we have learned and plan for the future.

Instead of jumping to provide solutions to problems patients do not fully own, there is one simple question you can ask.
05/06/2021

Instead of jumping to provide solutions to problems patients do not fully own, there is one simple question you can ask.

Most dental teams want to help their patients value the dentistry they provide more. The foundation to valuing the services is having ownership of the underlying conditions in their mouth. Developing ownership is often about helping patients discover what is going on and make connections for themsel...

I have been thinking about how to develop fees that are fair to patients and dental practices in a Whole Health model of...
04/01/2021

I have been thinking about how to develop fees that are fair to patients and dental practices in a Whole Health model of dentistry.

Everyone has an opinion about what a fair fee is in dentistry today. Patients think they know what it should be (usually less than what it is.) Insurance companies have their opinions about what our care, skill, and judgment are worth. Consultants and other experts have statistics, comparisons, and....

Whole Health Dentistry is on my mind. As I prepare for our October team workshop I was reminded of one of my patients wh...
02/26/2021

Whole Health Dentistry is on my mind. As I prepare for our October team workshop I was reminded of one of my patients who taught me to ask two key questions.

Those of us in dentistry clearly understand the significance of the oral/systemic connection. Many practices are offering tests or procedures related to whole body health. I’m excited about the possibilities I see. Yet my concept of Whole Health Dentistry is much more expansive than that. It is a ...

Not for dentists only! We look forward to talking about how everyone on the team can have an impact on patients' health....
01/20/2021

Not for dentists only! We look forward to talking about how everyone on the team can have an impact on patients' health. Invite yoru team to join us!

Connect with your patients and help them move forward by taking action.
Start 2021 on the right foot, register at https://bit.ly/PowerOfQuestion

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Seattle, WA
98116

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