Customer Research, Inc.

05/27/2026

Congratulations to Amerisure for their ‘A’ rating for financial strength! AM Best has affirmed Amerisure’s excellent rating based on a successful 2025, demonstrating their ability to deliver on commitments to policy holders and agency partners. Amerisure has received the A (Excellent) rating for more than 25 years! Learn more here: https://amerisure.com/blog/am-best-amerisure-a-excellent-financial-rating/

04/24/2026

Have you heard? Mitchell 1 has launched ‘SocialCRM Book it Now’ which makes it easier than ever for shops to book appointments with new customers. This new product integrates with Mitchell 1’s Manager SE SMS, with real-time availability and connection to Google business profiles – nice!
Learn more here: https://mitchell1.com/press/socialcrm-book-it-now-new-shop-marketing-services/

02/25/2026

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[email protected]

01/29/2026

Congratulations to our partner, Amerisure for being selected as one of the RISE Founding 50 members! This is a national distinction that recognizes Amerisure for their commitment to developing the next generation of insurance talent.
Board member Steve Donnelly, Chief Service Officer at Amerisure says that when they invest in relationships and the growth of future leaders, they’re helping to shape a future for insurance that’s better prepared to support their policyholders.
Amerisure is a leading provider of insurance solutions for U.S.-based businesses in the construction, manufacturing, and healthcare industries and has been in business for more than 100 years. They’re consistently named among the best places to work throughout the nation.
Read more here: https://amerisure.com/blog/amerisure-joins-rise-professionals-founding-50/

12/17/2025

10/23/2025

CRI is happy to bring you exciting news from our long-term client, Solera! They’ve been awarded “Auto Repair Solution of the Year” by AutoTech Breakthrough – in the sixth annual AutoTech Breakthrough Awards program.

Solera’s XpertCX Solutions Suite is a BPO services portfolio offering round-the-clock support for claims intake, glass claims connection to nationwide marketplaces of glass providers and service centers plus access to expert appraisers.

The mission of the AutoTech Breakthrough Awards program is to conduct the industry’s most comprehensive evaluation of automotive and technology categories, and this year’s program had nominations from over 15 countries!

Solera is the global leader in vehicle management software, data, and services. Solera empowers its customers to succeed in the digital age with streamlined solutions for over 300,000 global customers.

Join us in congratulating Solera on this big award, and read more details here: https://www.solera.com/blog/2025/10/16/soleras-xpertcx-solutions-awarded-auto-repair-solution-of-the-year-by-autotech-breakthrough/

09/18/2025

The Tools Needed to Uncover Important Information from Your Customers!
• Customer Research, Inc. uses cutting edge B2C and B2B blended survey methodologies
• The CSI data provides key insights, valuable marketing resources, and helps you IMPROVE CUSTOMER LOYALTY

Find Out More Today: [email protected]

08/13/2025

Here is some fun and exciting news from our client, Sonic Automotive!
The new Harley-Davidson dealership in Sturgis, South Dakota made history with a limited-edition motorcycle giveaway!

Sonic Powersports, a subsidiary of Sonic Automotive, launched the Ride To Win Challenge, an interactive regionwide route that encouraged visitors to explore all five Sonic Powersports-owned Harley-Davidson dealerships in Sturgis, Rapid City, Hill City, Deadwood, and Wall.

Participants earned entries for the limited-edition motorcycle drawing, with additional prizes available for those who completed the full route. The 2025 commemorative Low Rider S features an all-black design with orange pinstriping and a rally-inspired paint scheme, paying tribute to the iconic 1991 FXDB Sturgis originally designed by Willie G. Davidson!

“We’re proud to serve riders who are here for the Sturgis Rally and riding throughout the Black Hills, bringing the Harley-Davidson experience to life at every turn,” said David B. Smith, Chairman and CEO of Sonic Automotive.

Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. More information about Sonic Automotive can be found at sonicautomotive.com.

05/08/2024

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