Please, if you see this, contact me by phone or text for any questions. It is the most efficient way to reach me! Stephen (541)-414-7938
Frequently Asked Questions
Q: How long does it take me to receive my ring after I order. A: My shipping times fluctuate depending on the number of orders I receive. I will do my best to have your ring made and shipped as soon as possible. Currently, I am 12-14
weeks out—today's date 06-20-22. This lead time is estimated and can be longer or less by up to 2 weeks in, depending on equipment and materials etc... Please, please plan. I am an individual artist, not a large manufacturer. I wish to remain this way so that my rings are something unique and not everyone has. If you just discovered my work and your date is before my Regular Order lead time, I created a Rush option. When placing your order, you will be given the mandatory option to pick, Regular Order, or Rush Order. Please select one. Also a Rush can be placed after the order is made. To Rush your order, please search Rush in the search bar and put it in your cart like a product. The rush order fee is $99. Rush Orders do not affect regular orders as I do them on the weekends. Rush orders typically can be on your doorstep within 3-4 weeks. If you haven't Rushed your order, it will be made in the received order. If my lead time is past your wedding date and you do not choose to rush. Please plan to purchase a temporary band for your ceremony. eBay has Titanium bands for around 10 dollars and is very lovely :) You will receive a message when you order saying 3-5 days shipping. This is because of the type of shipping I have entered into the computer. This is only a confirmation and does not reflect my actual lead time. When your order is shipped, you will receive an email giving you the tracking number on your package. I also have created a Super Rush option for those of you who just discovered me on very short notice. Q: Are they water-resistant. A: Yes, you do not have to take my rings off when showering, washing hands, etc...
Q: What is the difference between the Antler species' color and look? A: Rocky Mountain Elk, Roosevelt Elk, Tule Elk, and Redstag are alike. It's just preference. I look for a piece that matches the design chosen or the color requested. Whitetail, Mule Deer, Blacktail, and Caribou are similar and have more of a solid white to ivory color. Moose tends to have a more ivory yellow tint, but whiter pieces can be found. Q: Do you only make sizes 6-15? A: I can make any size you request. 6-15 is just an average setting I have developed for my website. If you want smaller or larger sizes or even quarter sizes, please click the customization box and put in the notes the size you would like. It will make you pick a size to complete the order, pick-six, and continue. Q: Can I use my Antler or Ivory? A: You can send me your Antler or Ivory. The Antler must be at least 1/8 of an inch more significant than desired ring size. The process used to inlay ivory requires me to crush it. Look up my ring style (The Colorado) to see what a crushed ivory inlay looks like. Q: Where do I send my Antler or Ivory? A: Rogue Antler Arts LLC
6416 Rogue River Dr.
Shady Cove, OR 97539
Q: Do you ship overseas? Q: Do you make the rings? A: Yes, I make all the rings by hand. So everything you get is made by me from scratch! Q: How durable are the rings? If mine breaks, do you do repairs or exchanges? A: All my rings are durable and can remain beautiful for a long time... If there is a manufacturing malfunction with my ring, I will fix it for free. This does not include sizing. I make the size you order to exact international standards and all exact dimensions are listed on my sizing chart. Depending on the nature of the repair there may be a small fee. My bands are specially designed so that if the finish is ruined I can put it on my machine, take the finish off and make it brand new again. I charge $50 for refinishing. I have been doing this about 7 years and have had less than 10 bands come back for a refinish out of thousands. Every single band that has come back was fixable and made brand new again
Cautions: It is recommended to take them off when lifting weights as the diamond pattern on the bars will ruin your finish with enough force. Carrying heavy rock or jagged metals is not recommended. Silicon bands are recommended for labor intensive activities or jobs. Please do not let these statements make you think they are not durable. I have had soldiers return from Afghanistan telling me how incredibly well they are holding up. Q: If I send you my antler does it make the ring cheaper! A: My price is based on time and labor put into my rings. So sending me your Antler does not qualify for a discount, It actually adds more work for me. If you have an antler that is sentimental, i am willing to make something special for you! I do not mind making your ring that much more special. Please contact me to find out if dimensions and grade of antler meet the requirements. Q: Do you use different metals other than titanium? Can my ring be cut off in an emergency? A: I use Rose Gold, White Gold, Yellow Gold, Platinum, Crytalized Titanium and Titanium. The titanium I use a special grade titanium that is extremely strong but soft enough it can be cut off in an emergency situation. I do not use tungsten carbide as it shatters way to easily and the plating on tungsten comes off. I also do not use Damascus or meteorite because they both rust and there is no way around it. I use titanium because 99% of people are not allergic to it. Q: Do you have a black metal! A: I do have Black Titanium. Black titanium is very scratch resistant but over time the color can wear down. Q: How durable is carbon fiber? Carbon fiber is very strong and extremely lightweight but is not as durable or titanium. It cannot be re finished in most cases. These bands were designed for emergency personal because they be cut of in the case of an emergency. Q: Will my ring look exactly like the picture? A: All my rings are different and there are no two alike. I have made all my rings hundreds of times. Antlers come in many colors from a white to a gray to an ivory! I do my best to match the picture! Q:What if I do not receive my package? A: I ship all my rings to the address I am given. Please double check your PayPal and all other accounts to ensure your address is correct. If your package is delivered to the address I am given, I am no longer liable for the package. If you would like insurance added to your order shipment, please contact me ahead of time. (Stephen@541-414-7938) Additional fees may apply. Beyond this I feel really bad but I work very hard making my rings. I understand your frustration but my blood sweat and tears go into every ring. If you do not have a safe mailbox, please ask a friend or someone who does if the ring can be shipped to their address. Q: How do I know what size to order? What if my ring doesn't fit? A: (Please See Sizing Tab) My bands cannot be made smaller do to the nature of the materials. I can however machine them up to a size and a half bigger. This is why it is extremely important that you get your finger sized by more than one professional jeweler. I charge $50 for the machine work after the ring is made. I do not do exchanges or refunds.
