Customer Success by Design

05/15/2020

What does a customer-centric organization look like? Watch this video for quick tips on starting to think, speak, and act like a company that's dedicated to their customer's success!

05/15/2020

Have you ever heard of Customer Success? Have you always wondered what exactly "it" is? This video will leave you able to:
1. Understand the problems customer success aims to solve
2. Define the customer success methodology
3. Gain exposure to the foundational pillars of customer success
4. Familiarize yourself with the top KPIs associated with customer success

05/11/2020

A very happy to all the out there.👩‍💻👩‍👧‍👦🌹🎉

You are and ! ❤️

04/10/2020

Hi friends,

I'm running a quick market study and I'd appreciate your help. Would you please take 2 minutes to fill out this survey?

The question I'm studying is how impactful are leadership communications to their customers during the COVID-19 pandemic.

Thank you so much!

Hello friend! Thank you for taking the time to participate in this quick study. The goal of this study is to better understand the communication effectiveness from company's to their customers when those customers are under duress. The results of the study will be available to you once it's complete...

03/31/2020

Join us for our next discussion on creating dynamic customer experiences!

Thu, Apr 2, 2020, 8:00 AM: This group is for anyone interested in networking with Customer Experience Professionals, learning about fundamental and innovative CX, and businesses looking to differentia

03/31/2020

Come join us for our next virtual customer success leadership roundtable!

Wed, Apr 1, 2020, 4:00 PM: This group is for managers in Customer Success to network and ideate on creating innovative solutions that drive better outcomes for their business, customers, and staff.Par

03/23/2020

Monday means metrics and music. 📊 🎶

Sticking with the themes of progress and optimism during these times:

1. Mukilteo, WA based Kaas Tailored converted its furniture factory into a mask factory within 48 hrs AND shared online how to make masks in an effort speed production and delivery to local hospitals. 😷

2. Sentiment analysis (SA) done using natural language processing (NPL) revealed a 140% increase in a positive outlook for conservation efforts AND that the study's methodology may act as a benchmark for automating meta-analysis of ALL scientific literature. 🔬

3. Facebook, Amazon, and other private institutions are offering $100M+ in grants to small businesses impacted by the virus. 💲

03/17/2020

Wed, Mar 18, 2020, 4:00 PM: This group is for managers in Customer Success to network and ideate on creating innovative solutions that drive better outcomes for their business, customers, and staff.Pa

03/17/2020

Thu, Mar 19, 2020, 8:00 AM: This group is for anyone interested in networking with Customer Experience Professionals, learning about fundamental and innovative CX, and businesses looking to differenti

02/05/2020

Come join us Feb. 12 for a discussion on effective customer experiences that increase client satisfaction and retention.

Wed, Feb 12, 2020, 5:45 PM: PLEASE NOTE NEW LOCATION:Learn what fundamental experiences any lean startup should deploy that will lead to happier, healthier, customer relationships and increase your bo

02/03/2020

Interested in networking with, and learning from, those in the Customer Experience space? Then register, join our community, and help transform the business environment through dynamic CX.

This group is for anyone interested in networking with Customer Experience Professionals, learning about fundamental and innovative CX, and businesses looking to differentiate themselves through excep