09/11/2026
Never forget September 11.
Do you remember where you were when you heard the news?
A moment of reflection:
25 years ago, I was the General Ledger Chief Accountant working for United Airlines. I still get emotional when I think about working at my desk at the Corporate Headquarters that morning when we received news about what was happening in New York.
On September 11, 2001, United Airlines' Corporate Headquarters were in Elk Grove Village, Illinois (near Chicago O'Hare International Airport), where leadership and employees responded to the emergency as two of the airline's planes (Flight 175 and Flight 93) were hijacked during the terrorist attacks.
United Airlines executives ordered the immediate evacuation of the corporate headquarters on September 11. This decision was triggered by a combination of a reported bomb threat to the campus and general fears that the airline's executive buildings could be targeted next by terrorists.
That afternoon the Senior Vice President of Finance informed me and my department, and everyone involved in the closing of the August books were to continue as normal the next day. Not an easy emotional task.
I remember just going to work after 9-11. Driving into the parking lot became stressful. Armed State Police and FBI searched every car that entered. Just a continued reminder that everything was changing.
United Airlines' Corporate Headquarters became a central crisis and coordination hub as company dispatchers, executives, and federal investigators responded to the hijackings.
The Corporate staff experienced intense grief, shock, and profound mourning for their fallen flight crews from Flights 175 and 93, alongside the overwhelming pressure of restructuring national aviation security protocols.
Company executives immediately worked to account for all company aircraft, ground operations, and personnel, while cooperating with federal authorities and the Federal Bureau of Investigation as US airspace was completely shut down.
United Airline executives, dispatchers, and operations staff occupied crisis-response rooms, transitioning from managing the immediate grounding of the entire U.S. fleet on Tuesday to supporting the multi-agency criminal investigation.
Scores of airline personnel worked alongside authorities to gather thousands of pages of records, flight manifests, and maintenance data.
United staff managed continuous hotlines with government bodies, airports, and other carriers as the entire U.S. commercial aviation fleet remained grounded.
On September 13, 2001, Civil air traffic flying was officially permitted to resume under Federal guidelines, starting first with the very challenging repositioning of stranded planes and then rolling out limited passenger service.
On the Friday following September 11, 2001, The United Airlines Corporate Headquarters was heavily secured working alongside Federal investigators from the FBI and other government agencies who moved into the United Airlines Corporate Headquarters as an intensive command and coordination center.
Going to work was never the same again.
I’m so grateful that we live in the greatest country in the world. 🇺🇲