09/13/2022
Who's your next executive Ops hire?
That's a loaded question for many and can feel really overwhelming to nail down.
Let's discuss the differences between an Office Manager, a Director Of Operations, and a Chief Operating Officer.
Office Managers are not part of the executive team but they are the first management hire. Their contributions are focused on their experience, knowledge expertise, and management skills but they still have a hand in implementation. They are your closest link to your front-line team members.
The Director Of Operations is the first executive team member hired for small organizations. (the name is interchangeable when you are looking at a large-scale organization such as a DSO but a DOO in that scope is not a right hand to the CEO and typically reports to a VP of Operations or COO) The DOO is the strategic counterpart and their contributions are focused on strategy and management. The DOO handles the day-to-day of the organization, including the team, projects and finances. As this postion is the first executive team member and solidifies the growth stage, it's imperative that the DOO has the following knowledge and abilities:
- A project-management skills
- Excellent people skills
- Solid Human Resource management skills
- Excellent leadership skills
- Ability to candidly and easily communicate
- Uphold the standards and ensure quality and consistency
- Analytical mindset
- Ability to read and understand financial statements, budgets, overhead, and define targets
- Elevated thinking so he or she can be your chief strategic partner
The Providers DOO Certification Program provides the indepth coaching and training for your Office Manager so they can step into this role. Learn more here: https://lnkd.in/gEgfAzXV
A Cheif Operating Officer is the highest level of Operational support. The COO typically takes the Vision and Strategy and there is several different kinds of COOs and their dynamic within a scaling organization. I often see organizations go from a team of Managers and jump right to hiring a COO way to early.
Each of these roles are critical and necessary, but at the right time.
Questions? Feel free to DM me anytime!
The Providers DOO™️ certification program is the beginning of building the executive leadership team you need to expand your vision and grow your organization.