Civility Nation

Civility Nation We help professionals build confidence, communication & image via contemporary etiquette training.

Sharing this well-written article about Business Etiquette tips from my good friend, Erica McLean Fitzgerald, General Ma...
10/25/2018

Sharing this well-written article about Business Etiquette tips from my good friend, Erica McLean Fitzgerald, General Manager at North Raleigh Business Center. It contains some great advice!

Good business etiquette goes a long way in building a good rapport with your clients, co-workers, employees, and other professionals. Keep reading below to discover tips for elevating your business etiquette. Smile When You Answer the Phone This is an easy one to do. Smiling when you answer the phon...

New blog post:  Civility & the Little League
08/27/2018

New blog post: Civility & the Little League

I’ve spent the past 10 days glued to the TV watching the Little League World Series broadcast live from Williamsport, PA. I didn’t play sports as a child and my one and only child was never involved in sports teams. We both opted for dance instead and have continued to love it and teach it …

I ran across this awesome article about kids' birthday parties. If you're a parent, grandparent, or if you work with chi...
07/24/2018

I ran across this awesome article about kids' birthday parties.
If you're a parent, grandparent, or if you work with children on a regular basis, it's worth the read! Enjoy!

MOST OF MY FRIENDS AND RELATIVES HAVE YOUNG CHILDREN, and I have a 2-year-old son, so I attend a lot of kids’ birthday parties. I’ve seen invitations with special requests

I'm the debate about hard skills vs soft skills, soft skills win every time.
03/13/2018

I'm the debate about hard skills vs soft skills, soft skills win every time.

Learn how to nurture staff EQ.

08/09/2017

Great insight from Tom Ziglar - You're never too busy to be polite!

Theodore Roosevelt, former President of the United States, has been described as founder of the Bull Moose Party, the man who led his troops up San Juan Hill in the Spanish-American War, a big game hunter, family man, civic servant and a host of other things.

His life story would indicate that he was not only an extraordinarily successful man, but surely one of the busiest and best-organized ever.

However, with all of his "busy-ness," even during his campaign trips, when the demands on his time were the greatest, he still retained some of those human qualities which made him so successful.

Simple example: He never forgot to thank others who did things for him.

On his whistle-stop tours during his campaign trips, he always left his private car to stop and thank the engineer and fireman for a safe and comfortable trip. True, it took only a few minutes of his time, but when your minutes are so few, they are quite important.

However, he felt that those minutes were well invested, and he enjoyed meeting the people who had served him so well. In the process he made friends for life.

Doing simple little things, thinking of the other person, endeared him to people all across America, which certainly was a significant reward for the few minutes it took him to say thank you.

Someone once said that you could always tell a "big” man by the way he treated a "little” man.

By that yardstick alone, you would have to agree that Theodore Roosevelt was a "big" man.

No matter how busy you are, take time to be kind, and to say "thank you." The returns on your investment will be tremendous.

08/09/2017

Everyone wants to be respected, but true respect is earned based on your actions.

Hiring those you trust and trusting those you hire saves a lot of misery for both employers and employees.
07/31/2017

Hiring those you trust and trusting those you hire saves a lot of misery for both employers and employees.

Most companies completely blow it.

I share this often when I'm talking with students.  It takes more than technical skill to keep us at the top.  It takes ...
07/13/2017

I share this often when I'm talking with students. It takes more than technical skill to keep us at the top. It takes people skill and character.

Thank you once more to the wonderful folks at the Greater Cleveland Chamber of Commerce for giving me the opportunity to...
07/07/2017

Thank you once more to the wonderful folks at the Greater Cleveland Chamber of Commerce for giving me the opportunity to share personality styles with you this morning! Thank you for being so welcoming and engaging!

07/07/2017

Thank you to the Greater Cleveland Chamber of Commerce for allowing me to share about personality styles at this morning's breakfast meeting! I enjoyed seeing all of you and hope to see you again soon.

Etiquette Tip  #3 for National Business Etiquette Week.  Knowing your personality style and being able to recognize the ...
06/07/2017

Etiquette Tip #3 for National Business Etiquette Week. Knowing your personality style and being able to recognize the style of others increases communication and understanding!

It's National Business Etiquette Week!  Here is your second Business Etiquette Tip to help you retain clients and attrac...
06/06/2017

It's National Business Etiquette Week! Here is your second Business Etiquette Tip to help you retain clients and attract new ones! Focus on your communication skills ...

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