09/16/2026
“Sometimes the most important thing a leader needs to hear is what the room has learned not to say.”
That idea sits at the heart of Edition #3 of The Human Side of Excellence. In the last edition, I explored earned trust and vulnerability. This time, I am taking the conversation one step further:
Trust gets people to speak. Listening determines whether they speak again. We often tell employees, “My door is always open,” “Tell me what you think,” or “I want honest feedback.” But what happens when someone actually takes us up on that invitation?
In this edition, I explore the difference between hearing and listening, the role of Cultural Intelligence, how our own internal reactions can get in the way, and five practical ways leaders can start listening differently.
I also ask one question that may be worth sitting with:
When was the last time something an employee, colleague, or team member told you actually changed your mind?
I invite you to read Edition #3 and join the conversation.
If you are on LinkedIn and have already subscribed, thank you for being part of this growing community. If you are new to The Human Side of Excellence, I hope you will read, subscribe, and join us for the conversations ahead.
👉🏾 Read. Reflect. Join the conversation. Subscribe.
https://www.linkedin.com/pulse/trust-gets-people-speak-listening-determines-whether-again-matsotsa-xuyqe
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The Human Side of Excellence explores what it takes to lead people, bridge cultures, and elevate performance in today’s rapidly changing workplace, with the people who do the work at the center. It offers practical insights and meaningful conversations on leadership development, mental fitness, Cultural Intelligence, psychological safety, global teams, organizational culture, and human performance.
Trust may give people the courage to speak, but listening determines whether they will speak again. In the last edition of The Human Side of Excellence, I explored earned trust and vulnerability.