Xima Software

Xima Software We develop Chronicall and Xima CCaaS. Each provide contact center reporting, recording, and routing. With those principles in mind, they developed Chronicall.

Xima Software was formed by a group of former Avaya Business Partner IP Office engineers and tech support personnel. After several years and hundreds of IP Office installations, Xima's founders identified a growing need for inexpensive, accurate, and easy-to-use call reporting and recording software for the platform. They needed a reporting suite that would take minutes to install, not hours. A re

porting suite that would show the details of every event that happened on a call instead of just a vague summary. A reporting suite that would report on all users, groups, and trunks without licensing headaches. In 2007, Xima spun off from its parent company and began aggressive development on Chronicall. The name Xima was chosen as a modern derivation of the romantic word “cima,” meaning “the top” or “pinnacle.” The name Chronicall represents a strategic merger of accurate and detailed time-keeping with call reporting.

5 Customer Service Strategies for Financial InstitutionsIn the fast-paced world of financial services, customer service ...
10/09/2023

5 Customer Service Strategies for Financial Institutions

In the fast-paced world of financial services, customer service plays a pivotal role in building trust, retaining clients, and enhancing overall customer satisfaction. With technological advancements and increasing competition, financial institutions must prioritize exceptional customer service to gain a competitive edge. In this blog post, we’ll explore the top five must-have customer service features crucial to deliver an exceptional customer service experience.

Learn more here about the Top Five Customer Service Strategies for financial institutions.

https://ximasoftware.com/5customerservivestrategies-finance/

Questions About Moving to the Cloud AnsweredMigrating to the cloud can be daunting for some companies. These are a few q...
09/22/2023

Questions About Moving to the Cloud Answered

Migrating to the cloud can be daunting for some companies. These are a few questions to consider before making the switch.

Learn more here:

https://ximasoftware.com/cloudmigrationswitch/

Agents are often juggling between multiple applications to manage phone calls and emails. This constant back-and-forth c...
09/12/2023

Agents are often juggling between multiple applications to manage phone calls and emails. This constant back-and-forth can lead to delays in response time and decreased productivity. By implementing email support within the same application used for phone calls, SMS, and webchats, agents can seamlessly handle all customer interactions in one centralized platform. This integration streamlines workflow, reduces application switching, and improves agent efficiency.

Contact Xima Sales to learn more!

Single-Sign On for XimaContact center agents juggle multiple tasks and applications to deliver exceptional customer expe...
09/11/2023

Single-Sign On for Xima
Contact center agents juggle multiple tasks and applications to deliver exceptional customer experiences. However, managing multiple passwords and logins leads to inefficiencies and frustration. Enter Single Sign-On (SSO), an easy solution that streamlines agent authentication and improves productivity. Let’s explore how SSO can help simplify agent workflows.

https://ximasoftware.com/singlesignon-withxima/

Work in Healthcare?We are looking for more feedback from one of our largest customer verticals and we are seeking profes...
09/08/2023

Work in Healthcare?
We are looking for more feedback from one of our largest customer verticals and we are seeking professionals to validate some perceived pain points when managing patient communications.

Comment below if you'd be open to a phone call to discuss your pain points.

Ximite nation showing off their Xima swag for XFF!
03/22/2019

Ximite nation showing off their Xima swag for XFF!

Happy St Patrick’s Day from the Xima team.
03/17/2019

Happy St Patrick’s Day from the Xima team.

We don't always wear ties but when we do we wear bow ties for XFF
03/08/2019

We don't always wear ties but when we do we wear bow ties for XFF

Yesterday was crazy hat day for XFF! What’s your craziest hat?
02/09/2019

Yesterday was crazy hat day for XFF! What’s your craziest hat?

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10610 S Jordan Gateway #300
South Jordan, UT
84095

Opening Hours

Monday 2am - 5pm
Tuesday 2am - 5pm
Wednesday 2am - 5pm
Thursday 2am - 5pm
Friday 2am - 5pm

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