Navigator Consulting

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Navigator Consulting Hospitality Strategies. Taking you from where you are to where you want to be.

With over 90 years of combined experience, we understand the pressures and difficulties that accompany owning, operating, and working in hospitality. We have been successfully consulting in the independent and small chain business sector. The Navigator Consulting team utilizes their experience in staffing, profitability, operations and marketing. We know the path to success, and it's our mission and passion to help you discover yours.

It goes up every year, have you calculated the true cost to your business?Have you thought about how to adjust? Know the...
10/19/2026

It goes up every year, have you calculated the true cost to your business?
Have you thought about how to adjust?
Know the numbers early gives you more options.

Download our free calculator to see the true impact and look at options besides just increasing prices.

Navigator-Consultants.com
Just go to the contact page and message WAGES

It sounds so easy - come up with an idea, communicate it to your staff and customers, and watch the money flow!!Except i...
10/16/2026

It sounds so easy - come up with an idea, communicate it to your staff and customers, and watch the money flow!!

Except it's not. All those pieces take time and expertise. These are the pillars that hold up your business and it's impossible to be an expert at all of them all at once.

That's where we can help! We have customized programs for your unique needs, we can help give you the tools to cover the pillars you aren't an expert at to keep your time on the pillars you are expert.

Give us a call today and let's see what we can do for you! Navigator-consultants.com

Any questions? It's how we end every meeting. How often does your team actually have questions?How often do they actual...
10/13/2026

Any questions? It's how we end every meeting.
How often does your team actually have questions?
How often do they actually make the changes you asked for?

How we present information may be to blame for a lack of engagement.
Our teams work and communicate with an operational language.
When we ask questions or give information in accounting terms, we are asking them to engage in a new language.

Try explaining or asking questions in a more operational tone-
Instead of "why is labor over 35%?"
Rephrase to "were expected sales less than expected, why did we not adjust labor accordingly".
The 2nd question asks in away that mirrors how they operate.
Until your team is taught about accounting terms and how they connect to operations, try communicating expectations from the perspective they use daily.

Navigator Consulting has programs to help bridge the communication path between the numbers and operations of your business.
Check us out at Navigator-Consultants.com

The labor market can be difficult.Is your team understaffed?There is an ideal number of customers per server that equals...
10/08/2026

The labor market can be difficult.
Is your team understaffed?
There is an ideal number of customers per server that equals efficient time management but leaves time for good customer interactions.

Do you know that number for your restaurant?

Where do you find your best staff memebers?
How do you keep them engaged?

If you are struggling with labor (and really, who isn't ?!)
Let's have a conversation- there are many different answers based on your needs and location.
Conversation is always free!
Navigator-Consultants.com

There is something special about an experience that exceeds expectations. We expect good food and polite service, but wh...
10/01/2026

There is something special about an experience that exceeds expectations.
We expect good food and polite service, but when that food surprises us with new flavors, brings us the comfort we needed or the service made you feel welcomed and special, you remember it.

In hospitality it is easy to take for granted the fact that we create experiences for our guests every day - and not just in fine dining. All service styles involve interacting and making an impression with our guests.

We love the magic that is possible in restaurant operations, check out our website today and let's see what we can help you create!
Navigator-consultants.com

Accidents happen, misunderstandings happen, bad days happen. Even the best of teams will have moments where is all goes ...
09/28/2026

Accidents happen, misunderstandings happen, bad days happen.
Even the best of teams will have moments where is all goes wrong.

Do you have a guest recovery plan?
Even the worst mistakes can be handled in a way that leaves the guest feeling like they were heard and considered.

The plan doesn't have to be complicated or involve giving everything away for free. It can be as simple as knowing when to get a manager to step in, or how to apologize without excuses or blaming others.
Being proactive is key to turning a bad guest experience into a positive interaction.

Navigator-Consultants.com

What are some of the issues keeping you up at night?At Navigator Consulting we bring solutions!We take a look at your bu...
09/24/2026

What are some of the issues keeping you up at night?

At Navigator Consulting we bring solutions!

We take a look at your business and your stress points and find the solutions that work for you.
All of our solutions are practical and work with the systems and people you have

Contact us at Navigator Consulting to see what we can do for your business.

What are your new staff expectations like?What does your training program look like?-Is it clear on expectations and the...
09/21/2026

What are your new staff expectations like?
What does your training program look like?
-Is it clear on expectations and the process to get there?
-Is information readily available for for your staff or do they get told once and expected to remember?

The job may not be complicated, but new staff don't know how YOU want it done.

A little time and a clear, organized training schedule goes a long way to helping your new staff up and running and feeling good about the job.

A good program doesn't have to be complicated but it is hard to have the time to build a good onboarding program.
Navigator Consulting specializes in customized onboarding programs.
Getting your staff engaged and knowledgable faster pays off in sales and in reduced frustration for you!!
Contact us today and see what we can do for you - Navigator-consultants.com

We are here to guide and coach you and your business to success!Success looks different for everyone and we take the tim...
09/17/2026

We are here to guide and coach you and your business to success!
Success looks different for everyone and we take the time to understand you, your business, and your goals. From there we help you find the path.
You can't be an expert at everything, let us help with pieces you struggle with.

We have plans and options for all needs and price points.
Check us out at Navigator-Consultants.com

What keeps your business from reaching it's potential?Sometimes it's the big, obvious problems - Costs, turnover, etc. S...
09/14/2026

What keeps your business from reaching it's potential?
Sometimes it's the big, obvious problems - Costs, turnover, etc.
Sometimes it's the opportunities missed.
Having a fresh perspective on your business gives you the missing information that you can't see when you are in the middle of it.
We specialize in helping with both the problems keeping you up at night and seeing the opportunities that you are missing when business is going well.
Having all the information pieces lets you make better decisions for the future!

Navigator-Consultants.com

Address

Spokane, WA
99205

Telephone

+15094998101

Website

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