07/26/2021
WE ARE HIRING!
CLUB MANAGEMENT SERVICES & HOA MANAGEMENT SOLUTIONS
We are expanding our team! Club Management Services and HOA Management Solutions are small, locally owned companies that have been a cornerstone of Springfield’s associations and neighborhoods for over 20 years. We currently support over 40 local, state, and national professional and networking organizations while managing over
20 local communities and neighborhoods.
ABOUT CLUB MANAGEMENT SERVICES & HOA MANAGEMENT SOLUTIONS
CMS & HOAMS provides expert leadership with tried-and-true administrative methods combined with modern original ideas to the organizations and communities we manage. Our team of professionals is trained to meet the needs of specific associations and neighborhoods while being dedicated to providing boards with extensive board education and excellent customer service. As a professional management firm CMS and HOAMS has been providing organizations and communities with the highest level of management services for more than 20 years.
ACCOUNT MANAGER AT CMS & HOAMS
An Account Manager at Club Management Services & HOA Management Solutions is an opportunity to be part of a team uniquely positioned for a successful future. We are looking for a bright, client facing and tech-savvy person with a diverse office skill set. This position requires being face-to-face with professional clientele, regular phone calls, emails, and general account support and management in the office and on location. The new account manager will find an energized and supportive team to make a positive impact for associations local and nation-wide. Work hours are typically between 8am and 5pm. This position is open to full-time only.
Account Managers are responsible for all aspects of management within the organizations and communities they work with while effectively managing all resources and reporting to the CMS & HOAMS Partners and association Board of Directors, and is expected to be the embodiment of an exceptional community member-centric experience. The Account Manager will be a representative of modern management practices, and directly and indirectly supervise any assistant employees while intuitively promoting a positive, engaging, collaborative and highly competent service and management culture in all operations. The Account Manager is expected to be an interactive member of the CMS & HOAMS team working closely with both in-house team members as well as the boards, groups, and committees to help follow through on decisions and set strategic direction for the short and long-term well-being of the associations. Supporting and effectively working with a number of boards, who are an important part of CMS & HOAMS’ success, is a necessary and important skill set. Being the ultimate catalyst for energizing all aspects of the organization and communities’ we manage while maintaining the strong positive momentum the CMS & HOAMS team currently has are important qualities to the new Account Manager’s success.
POSITION DETAILS
Supervisor: This person will report to the Partner(s) and manager(s)
Location: 4730 S. National Ave. Bldg., A1, Springfield, MO 65810
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
Bachelor’s degree preferred but not required
Bookkeeping and Quickbooks proficient
History of management capabilities
KEY RESPONSIBILITIES
The Account Manager position will include performing the following responsibilities and other duties as needed.
• Attend board meetings and take minutes
• Attend membership meetings
• Update websites as needed
• Reconcile bank statements, pay bills, create invoices, accept payments
• Generate reports for board meetings and on-demand for officers
• Add new members to database and websites (as needed); update member information and create event registrations.
• Create presentations and marketing material
• Prepare reports from QuickBooks for tax returns
• Complete other projects as requested by boards
• Collaborate in-office and with associations to accomplish shared goals
• Plan events, such as
o board meetings
o conferences
o continuing education seminars
o banquets
o annual fundraising events
CANDIDATE QUALIFICATIONS
Required
• Engaging, customer service-oriented interpersonal communication skills, whether on the phone, via email, or in-person.
• Problem solver: “I can’t” isn’t in your vocabulary; instead, you say “I’ll figure out how,” and you have the skills to find a solution.
• Confidentiality and trustworthiness as well as the ability to recognize confidential information without being told.
• Organized and detail-oriented. The successful candidate probably loves office supplies, everything from printable file tabs and dividers to binder clips to sub-divided folders.
• Ability to remain productive and accurate in a fast-paced environment.
• Patience and calmness under pressure. We pride ourselves on a drama-free office!
• Manages time well, without requiring micro-management.
• Ability to maintain our current systems and adapt them or create new ones to solve problems or improve processes.
• Team player: we share work and help each other out, even when that means helping with a team member’s task along with your own responsibilities.
• Comfortable with current internet technologies, including websites and social networking sites (from a business/marketing perspective).
• Keeps open communications with coworkers and management
TECHNICAL PROFICIENCIES
Preferred, but Optional to a Teachable Candidate
• Windows / Microsoft Office (Excel, Word, PowerPoint, etc.)
• Outlook
• QuickBooks
• Adobe Creative Suite
• Video conferencing (Zoom, GoToMeeting, etc.)
SALARY AND BENEFITS
• Compensation: hourly, dependent on experience
• Bonus and commission opportunities
• Probation period: 3 months
• Unlimited Vacation days (based on tasks and availability)
• Personal days, including mental health days
• Opportunity for a flexible schedule
• Employer-matching IRA (after 90-day probationary period of full-time employment)
READY TO APPLY?
Send résumé, letter explaining why you think you would like this job, and reference list
You may also drop off your résumé and letter to the front desk at 4730 S. National Ave. Bldg., A1 Springfield, MO 65810.
ATTN: Nathan
