Profit Sensei

Profit Sensei I am a business strategist and professional coach focused on helping small businesses thrive!

06/05/2026

Software breaks loudly. AI breaks silently.

Suzel Wyvill-Jones told me 86 percent of AI projects are failing right now, and most project managers will not see it coming until the damage is already done. The dashboard keeps updating. The reports still publish. Nobody notices the numbers stopped making sense weeks ago.

If you lead AI work or know someone who does, this two-minute clip is worth your time.

Full conversation here:https://www.youtube.com/live/oyYa6aSjHG0?si=bxTy7JMM6GcKCj5K

05/13/2026

What you reward is what you get.

Every transformation I've seen fail came down to this.
Leaders changed the tools, the process, the org chart — but never touched the incentive system. And six months later everything reverted.

Tom Stiehm breaks it down in this clip from Episode 170.

Full episode link: https://www.youtube.com/live/LtM-zmAnFgs?si=eIFn47HKtcRKD8WH

Think about how hard it would be to play a competitive sport with no scoreboard, no stats, and no way of knowing whether...
05/01/2026

Think about how hard it would be to play a competitive sport with no scoreboard, no stats, and no way of knowing whether what you just did helped or hurt.

That's how most service business employees experience their work every single day.

When your team can see the impact of their decisions in real numbers, something shifts. They stop waiting to be told how they're doing and start actively managing their own performance. See how your team visibility scores in this free assessment: https://app.tryinterface.io/s/a1ea928c-e130-43b3-bcc3-258dea94b692

People manage what they can measure. Give your team a scoreboard.

A pilot can fly a plane alone. But commercial aviation doesn't work that way, and not because pilots aren't capable. It ...
04/29/2026

A pilot can fly a plane alone. But commercial aviation doesn't work that way, and not because pilots aren't capable. It works with a trained crew because no single person should carry that much operational risk alone.

Your business is no different. When your team can think, decide, and course-correct independently, you stop being the only thing standing between your business and its next problem.

Take five minutes to see how your team development actually stacks up: https://app.tryinterface.io/s/a1ea928c-e130-43b3-bcc3-258dea94b692

Redundancy isn't weakness. It's what keeps the whole operation in the air.

04/28/2026

The question isn't how do we replace our people with AI.

It's how do we use AI to help our people learn faster together.

Diana Larsen nails it in this clip. If you're building something humans will use, you still need humans in the mix. Institutional knowledge, judgment, human reactions: AI can't replicate any of that.
Full episode link in bio.

Here's something most owners don't consider. When a team member brings you a problem they could have solved themselves, ...
04/28/2026

Here's something most owners don't consider. When a team member brings you a problem they could have solved themselves, it usually isn't because they didn't know the answer.

It's because they weren't sure it was their call to make.

Unclear boundaries create dependent teams. When you define who owns what and what good judgment looks like in each role, the dynamic shifts completely.

This assessment includes a full section on exactly this: https://app.tryinterface.io/s/a1ea928c-e130-43b3-bcc3-258dea94b692

Some teams are brilliant when the owner is in the room. Engaged, sharp, on point. Then the owner steps out and things sl...
04/24/2026

Some teams are brilliant when the owner is in the room. Engaged, sharp, on point. Then the owner steps out and things slowly drift. Standards slip. Decisions stall. Energy drops.

That's not a bad team. That's a team that's been trained, consciously or not, to perform for an audience rather than for the outcome.

Building a team that sustains performance without your presence is one of the five profit drivers in this free assessment: https://app.tryinterface.io/s/a1ea928c-e130-43b3-bcc3-258dea94b692

04/23/2026

Most leaders think blame is a management problem.

It's actually a physiological one.

Diana Larsen and I talked about this in our recent conversation. When we're learning, our posture is open. Eyes wide, taking in data, sharing ideas. The moment blame enters the room, that posture collapses. It goes inward. Shame, guilt, self-protection. And you simply cannot build a learning organization on top of that.

We wonder why teams stop taking risks. Why innovation stalls. Why people go quiet in meetings.

Blame is usually somewhere in the answer.

This is a clip from our full conversation on co-intelligence and what it actually takes to build teams that learn together.

What does blame cost your organization? Drop it in the comments.

Most service business owners have hired people with real experience and solid backgrounds. People who, on paper, should ...
04/22/2026

Most service business owners have hired people with real experience and solid backgrounds. People who, on paper, should be able to handle a lot independently.

And yet the owner is still the final word on almost everything.
That gap between capability and actual independence isn't a talent problem.

It's a structure problem. And it shows up clearly in one section of this free assessment: https://app.tryinterface.io/s/a1ea928c-e130-43b3-bcc3-258dea94b692

there's a version of running a business where every problem gets filtered through the owner before anything gets resolve...
04/21/2026

there's a version of running a business where every problem gets filtered through the owner before anything gets resolved. A client complaint, a scheduling conflict, a vendor issue. It all lands on your desk first.

It feels like being needed. It's actually being trapped.

The goal is a team that brings you solutions, not just problems. This assessment will show you exactly where the gap is between where your team is and where they need to be: https://app.tryinterface.io/s/a1ea928c-e130-43b3-bcc3-258dea94b692

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