I am passionate about inspiring people to achieve their best and build repeat relationships. I am a 35 year veteran of customer service, beginning in retail grocery, was an automotive sales manager and spent 23 years in the property and casualty insurance industry as a claims professional. No matter what my job, my top priority is to provide superior customer service. I set a standard of excellenc
e in service for myself as well as those who worked for me. As a claims supervisor, I hired, trained and developed team members with the goal of giving the best care to our clients, who were often going through a traumatic event. Whether you are serving a hamburger or selling mansions, your success will be determined by the promises you make and deliver to your customer. It’s superior service that keeps them coming back again and again. I was a key member of our company’s customer service committee that was tasked with analyzing, developing and implementing a corporate culture of customer service that would make us number one in our industry. As a key member of the committee, I had a front-row seat to observe and influence our present culture, determine expectations, collaborate with successful companies and develop a code of customer service for our 700 employees. I look forward to the opportunity to help your business achieve higher levels of productivity and success by providing customer service that gets applause!
