06/03/2026
One of the most overlooked threats to any organization is poor leadership.
Bad promotions do more than create frustration. They erode company culture, increase employee turnover, drive away clients, and can ultimately lead to lawsuits and financial losses. Yet many organizations continue to promote individuals for political reasons, tenure, friendships, or convenience rather than selecting the most qualified candidate.
I witnessed this firsthand during my time in law enforcement in St. Louis. I watched leadership positions filled by individuals who were clearly not the best choice for the job. The result was predictable: morale declined, experienced personnel left, response times suffered, and ultimately the community received a lower level of service. Leadership couldn't understand why people were leaving while ignoring the root cause standing directly in front of them.
I have also learned this lesson in my own company.
At one point, I promoted an individual into a management position. Shortly after receiving the promotion, his attitude toward the staff changed. The respect and professionalism that made him a strong employee disappeared, and he became an obstacle to the organization rather than an asset. After evaluating the situation, I made the decision to remove him from the position.
Was it an easy decision? No.
Was it the right decision? Absolutely.
Too many organizations treat managers as untouchable once they receive a title. Leadership positions should not come with lifetime protection. Managers must be held accountable for employee retention, maintaining standards, developing their teams, and contributing positively to the organization's culture.
If an organization is experiencing high turnover, poor morale, declining performance, or dissatisfied clients, leadership should take an honest look at management before blaming the frontline employees.
Titles do not make leaders.
Accountability does.