Luminate Broadband

10/19/2026

Luminate customers, please be aware of periodic office closures this week on Wednesday and Friday! Message us or call us at 970.870.4320. Thank you!

We have a few upcoming office closures members should be aware of:

Company Meeting: Wednesday, October 21
Craig Office will be closed from 7:00 am - 11:00 am
Steamboat Office will be closed from 7:30 am - 10:30 am

Team Building: Friday, October 23
Craig Office will be closed from 11:45- 4:00 pm
Steamboat will be closed from 11:00 am- 4:00 pm.

If you need pay your your bill during these times, please use our secure drop boxes, our secure pay-by-phone option by calling 970-879-1160, or by using your SmartHub account.

09/03/2026

In observance of the holiday, Luminate offices will be closed on Monday, September 7th. We will reopen for normal business hours on Tuesday, September 8th.

08/12/2026

Please note that our offices will be closed until 1:00 pm today as we are doing an all company wildfire preparation drill. We apologize for the late notice, but we wanted this emergency drill to be authentic as possible, which is why we have the late notice closure. If you need to pay your bill, please use our secure pay-by-phone line, your SmartHub account, or our secure drop boxes at the offices. Thank you for your understanding as we work through this emergency drill.

07/29/2026

We will be closing our lobbies at 11 am on Thursday, July 30th for team building and training. We will reopen for normal business on Friday, July 31st.

07/05/2026

7.5.26: 5:28 pm: this outage has been restored and everyone should have their service back on. Thank you for your patience as we worked to restore service!

We are currently experiencing an outage that is impacting some customers in Hayden. We are currently working on restoring service and will provide updates as soon as they come in from the field.

07/04/2026

Celebrating the spirit of summer and togetherness this Independence Day. May your Fourth of July be packed with great memories, delicious food, and friends and family. Stay safe and enjoy the festivities!

06/30/2026

In observation of the holiday, our offices will be closed Friday, July 3rd. We will reopen for normal business hours on Monday.

06/17/2026

Please note that our offices will be closed on Thursday, June 18th and Friday, June 19th for team building and training. We will reopen at 8:00 am on Monday. Technical support is available 24/7 by calling 970-879-4320.

05/25/2026

05/21/2026

Please note that in observance of the holiday, we will be closed on Monday, May 25th. We will reopen on Tuesday. If you need to pay your bill, please use your SmartHub account, drop your payment off at our drop box, or use the secure pay-by-phone 970-870-4320.