Black Cloud Networks, Inc

06/18/2013

Always willing to help with our ever changing needs in a calm, courteous and prompt manner.

06/14/2013

Chalk another one up for the Service Team !

What can I say, but Joseph Saved my ___. They are there when you need them, and there good at what they do. Unlike most support numbers, when I called BlackCloud I had a real person on the phone and they were more than happy to take care of my problem.

06/13/2013

Pam Wright also recommends the BCN Service Team

I work for Parks Printing in Modesto and have worked with Joseph McClish with Black Cloud Networks since July 2012. Joseph has been such a pleasure to work with. He replies to our email questions/concerns in a very timely manner and has always been able to assist us with all of our issues. I would h...

05/23/2013

BlackCloud did the job efficiently and on time. They were very responsive and capable. I would heartily recommend their services.

05/20/2013

Mobility Inc recommends BlackCloud Networks Service Team

Joseph is a very out going, patient and very helpful person. He provided assistance for our company and managed to solve our issues with our phone lines and internet. If it weren't for him, our stockton branch would be way behind. He first tried to trouble shoot through the phone lines, but since th...

05/20/2013

Dale Benner, Director for Drug and Alcohol Awareness Program recommends BlackCloud Networks

It is with great pleasure that I write a recommedation for Joseph McClish of BlackCloud Networks. Joseph is knowledgeable, professional and creative at solving any problems that come up. He is sensitive to the fact that when we have issues with our phone system that it effects our abiltiy to do busi...

05/16/2013

I have had Blackcloud for our phone service for a couple of years now. Even though we are not a new client, I still feel like a new client due to the fact that we I call them with questions or needing help, they are always on top of it to help and get the issue resolved right away. I have not had su...

05/16/2013

Parks Printing recommends Joe Surprenant

I work for Parks Printing in Modesto and have had the pleasure of working with Joe Surprenant from Black Cloud Networks since July 2012. Joe has always been very professional and helpful no matter what our issues have been. Joe and his staff go above and beyond the call of duty to make sure their cu...

07/30/2012

http://www.blackcloudnetworks.com/blog/the-black-cloud-blog/2012/07/30/hosted-voip-telephone-equipment-and-setup

Hosted PBX systems do not require a phone cabinet or routing software to be installed at your business but depending on the level of system you have chosen, you may need to get new phone. Hosted systems are broken down into two categories; Basic and Enterprise. Basic systems resemble reg...

07/09/2012

A site-to-site VPN allows offices in multiple fixed locations to establish secure connections with each other over a public network such as the Internet. Site-to-site VPN extends the company's network, making computer resources from one location available to employees at other locations.

06/18/2012

What codec and protocol does your provider support?

Most VoIP phone systems on the market support SIP and all of the major codec’s such as G.729, and G 711. Although, your VoIP phone system, or provider might only support a H.323, SCCP, or MGCP set up. Remember to ask your provider, and phone system vendor what codec’s they are compatible with and what they support. Do not get stuck with a phone system that is not compatible with a provider and vice a versa.

06/14/2012

Does your VoIP phone system need routing capabilities?

In many offices each desk is supplied with one Ethernet. If this is how your office is set up, both the computer and the VoIP phone system will need to share a single Ethernet connection. You will need to keep this in mind when shopping for VoIP phone systems because your phone will need dual RJ45 Ethernet ports. In the case your office is equipped with a voice LAN(separate voice network) then you should use an Ethernet drop run to the computer just for the VoIP phone and will be fine purchasing a phone system has a single RJ45 Ethernet port.