With the $200 billion contact center industry growing more complex every day, executive and front line vendor management decision makers trust CustomerServ® to help them select the right outsourcing relationships. At no-cost or risk, our proprietary matching process aligns our clients with outsourcing partners that match perfectly. Contact center outsourcing is a necessity for many companies and the contact center/BPO industry is growing exponentially. Yet, vendor selection continues to be a challenge because the industry is crowded with “vendors”. In a recent industry report, Everest Group cited that over 60% of vendor outsourcing contracts are not renewed. CustomerServ® has a 94% success rate in matching the right vendors and a 90% success rate in 5 year partner retention. Fortune 50's to start-up companies, sophisticated clients with large volume needs to smaller clients and even companies that outsource for the first time—all rely on our knowledge base and expertise in creating harmonious outsourcing partnerships.
