CSM Practice

04/03/2024

Facing customer churn?

Discover the game-changing strategies from Varda Tirosh, Chief Customer Officer at Optimove, on this episode of the CSM Practice podcast. Varda shares her insights on revolutionizing customer retention with her unique churn management framework. Tune in to transform your approach and keep your customers loyal.

Don't miss out—click the link to listen now! https://loom.ly/JjDLqmE

03/18/2024

Ever wondered about the magic behind strong customer relationships? 🌟

Andrea Galvez spills the beans on this CSM Practice Podcast episode, exploring the game-changing potential of Executive Sponsorship Programs. She shares how to kickstart your program and the incredible benefits it brings to customer retention.

Episode Highlights:
- The blueprint for an effective Executive Sponsorship Program.
- Practical advice from Andrea's rich experience.
- Real-world outcomes of executive-customer engagement.

Dive into the full conversation here: https://loom.ly/aXGUHUg

03/15/2024

🔊 Tune in to this podcast episode! Irit Eizips hosts Adi Aloni, SVP of Customer Success at Folloze, in an insightful conversation about mitigating customer churn. 🤝 Gain practical strategies to strengthen your customer base and ensure long-term loyalty.

🚀 Listen now for valuable insights on:

● Ideal customer profiles
● Effective deal management

🎧 https://loom.ly/S3Q7dpQ

03/14/2024

Ever wondered how compensation impacts NRR? 🤔 We've cracked the code!

Check out our key findings:

- Metrics behind variable comp 📊
- Upsell incentives prevalence 💸
- Services vs. software: The incentive divide 🔍

💡Uncover more insights with our infographic: https://loom.ly/fwI6jIE

03/13/2024

Ever thought about a career in Customer Success or shifting gears within tech?

Hear from Imro Budhoo (Basware) and Waseem Shaikh (BrowserStack) as they share their journey and tips for a smooth transition into Customer Success.

🔑 Learn about:
- Career transition strategies
- Must-have skills for success
- How to create meaningful customer relationships

Ready to jumpstart your Customer Success journey? Listen now: https://loom.ly/UjfcXMo

💬 We'd love to hear your takeaways. Drop a comment below!

03/12/2024

🎈400 Videos on the CSM Practice YouTube Channel! 🎈

Huge cheers to everyone who's been part of this incredible journey - whether you've been with us from the start, found us along the way, or are just discovering us now.

🙏 A massive thank you to our amazing community. Your support, comments, and shares have made a world of difference. Ready to dive deeper and reach even higher? Let's make it happen!

Watch, learn, and let's soar to new heights together.

🔗Click to Subscribe: https://loom.ly/9ue1Tcc

Here's to many more milestones ahead! 🚀

Where businesses learn how to increase Customer Retention and grow Revenues!Irit Eizips is the CEO of CSM Practice, the first Customer Success consulting fir...

03/11/2024

Christine Boermeester, Senior Director of Customer Success at Deltek with 20+ years of experience, shares her wisdom with Irit Eizips on elevating customer and employee experiences for growth!

Perfect for anyone in tech or SaaS aiming to boost their customer success strategy. Don't wait, listen now and join the conversation!

👉https://loom.ly/hGehkoQ

03/08/2024

Embark on a journey into the world of Customer Success Management with Bhavika Kochar, the brilliant mind behind CS Ladies! 🌐 Discover how Bhavika scaled her management from 45 to over 300 accounts and explore the importance of self-care and prioritization in the CSM space.

● Gain insights into customer campaigns, communication cadences, and the transformative power of tools like Excel, VBA, Tableau, and Zapier for data analysis.
● Uncover the indispensable role of automation in Customer Success and walk away with strategies to boost efficiency and scale operations.

Elevate your CSM game - check out the video now! https://loom.ly/OjPvQvk

03/07/2024

What makes a Customer Success Manager exceptional?

🔍 Discover the key skills that elevate CSMs from good to great, in a compelling infographic shared by Sean Ruane of Mind Data. From harnessing emotional intelligence to mastering data analytics, it's all about elevating the customer experience to new heights.

👀 Keen to dive in? Check out the full infographic here: https://loom.ly/sQhK3Rg



Your thoughts are invaluable - what's the one skill you believe every CSM should master? Drop your insights below! ✨

03/06/2024

🌟 Discover the power of emotional intelligence in leadership with Jojo Kalita!

Dive into her strategies for boosting team collaboration, enhancing group dynamics, and fostering a high-performance culture. Perfect for CEOs looking to elevate their approach to customer success and team management. 🚀

👉 Watch the full episode for actionable insights: https://loom.ly/CkzbFR8

03/06/2024

🚨Curious trend alert: CEOs are appointing marketing leads for Customer Success roles! Is this the future? 📍Cast your vote on the key criteria. https://bit.ly/434lNvy

03/04/2024

How can you turn customer challenges into success stories?

Alon Ahronberg joins Irit Eizips in a riveting discussion on overcoming common customer success challenges. Discover insider strategies on boosting customer satisfaction and retention, directly from the experts.

📣 Watch the full episode now and share your thoughts with us! Let's elevate our customer success game together. 🚀

Check out the episode here: https://loom.ly/9TmWfg8 🎥💬