10/16/2026
Every utility has safety on the wall — days since the last incident, a safety moment to open every meeting. The training keeps getting better, but the systems crews actually work in aren't keeping pace.
As veterans retire, the judgment they carried on the truck goes with them: which stretch of main was patched decades ago, which access point floods, what happens when this job gets rushed. Their replacements are capable and willing, but the information they need is scattered across asset records, inspection logs, capital project files and redlined as-builts. New workers aren't careless. They're uninformed by design.
When construction, asset and field service information share one operational record, the hazard shows up on the screen before anyone picks up a tool. Fewer surprises in the field, faster onboarding for the crews arriving now, and institutional knowledge that stops retiring when its holders do.
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