09/25/2026
Barcom Security & Fire is a 3rd generation family-owned & operated company growing regionally.
All resumes should be submitted to [email protected] or call 618-277-3344 and ask for the HR Department.
Role
Sales Support Coordinator
Position Summary
The Sales Support Coordinator provides administrative, operational, and customer support to the sales team within the security, fire alarm, access control, video surveillance, and monitoring services business. The ideal candidate is highly organized, detail-oriented, customer-focused, and experienced in supporting technical sales teams within the security and alarm industry.
Key Responsibilities
Sales Administration
- Assist with preparing quotes, proposals, contracts, and bid documents for security and alarm system projects.
- Assist with processing sales orders and ensure accuracy of pricing, equipment, labor, and contract details.
- Manage sales documentation and maintain records in CRM and ERP systems.
- Track sales opportunities and follow up on pending quotations and renewals.
- Assist sales representatives with scheduling appointments, meetings, and customer communications.
- Generate reports on sales performance, pipeline activity, and customer accounts.
Customer Support
- Serve as a primary point of contact for customers regarding proposals, orders, and project updates.
- Respond to customer inquiries and coordinate responses with sales and operations teams.
- Support contract renewals, monitoring agreements, and service plan administration.
Project Coordination
- Coordinate project handoffs between sales, installation, service, and monitoring departments.
- Verify project documentation, permits, site information, and equipment requirements.
- Monitor project status and communicate updates to customers and internal stakeholders.
- Assist with scheduling installations, inspections, and service appointments.
Data & Compliance Management
- Maintain accurate customer, prospect, and project information within company systems.
- Ensure compliance with company policies, licensing requirements, and industry regulations.
- Manage documentation related to fire alarm inspections, monitoring agreements, and service contracts.
- Prepare reports and records required for audits and regulatory compliance.
Company Benefits
- Paid Company Holidays
- Paid Time Off
- 401K Company Match
- Employer paid Health Insurance for Employee
- Life Insurance
- Dental & Vision Insurance
- Flexible Work Environment
- Opportunities for Growth & Leadership Roles
