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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

BalsamWest Fibernet LLC

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United States
Sylva, NC
BalsamWest Fibernet LLC

BalsamWest was designed from the ground up to deliver best-in-class connections and life-lines across the Appalachians. Your path to 21st century services.

Up to 2003, the Tri-state Appalachian region had access to a rural network that was not designed for Mission Critical Application. A research study conducted by Southwestern Community College identified the need for a high speed dependable, Mission Critical network to support Hospitals, State and County Government, Data Centers and economical development, all of which had Mission Critical, or more importantly, Life Threatening applications. BalsamWest constructed over 400 miles of underground fiber, in a ringed topology, designed to be available 99.999 percent of the time on the backbone fiber. That equates to 5.26 minutes of down time per year. The rural, mountainous area was so challenging to set up the infrastructure for such a network, that other providers could not or would not pursue the mission. They were instead building fiber around the mountains, at times increasing the distance between end points, inducing more latency, and often times, on network spurs that could not provide redundancy. At the same time, the area's growing industries and bandwidth-deprived population needed solutions for every-day and mission-critical connections. Could a 21st Century Fiber Network and supporting Carrier Grade infrastructure be built over the Appalachians to provide fast, high quality, reliable, mission critical networks solutions? To Drake Enterprises and the Eastern Band of Cherokee Indians, a world class fiber network was paramount to their business future. The two forged a partnership in 2003 to answer that question by founding BalsamWest – provider of the strongest fiber-optic broadband service available. "We are BalsamWest –the Hub of the fiber-optic broadband service in the Southeast." Today, BalsamWest continues to add infrastructure, bringing fiber-optic technology to Carriers, Data Centers and communities across the region. We only use superior, best-of-breed equipment and software, ensuring the highest possible quality. Our local staff and support teams are highly trained, technically skilled, and available 24/7/365. We offer superior services backed by quality that starts with the design of our network and continues through to our customer support. Always striving for the very best means we're keeping our vision on the future of the industry, ensuring economic growth for the region and our customers.

10/14/2026

10/12/2026

Visit our website today to learn more about our residential services. Fill out the form to inquire today!
www.balsamwest.net

10/09/2026

Enjoy your favorite sports, news, movies, and family programming with our TV streaming service!

Choose from three channels packages to find the perfect fit for your home or business.

09/30/2026

BalsamWest Grant Projects

We are currently closing out both GREAT Grant projects in Macon and Jackson counties. Residents in the covered areas can receive fiber Internet at no upfront cost.

General Areas:
Macon - Otto / Scaly Mountain
Jackson - Glenville / Hwy 107 N / N Norton

Contact us today to see if you qualify:
828-339-2900

09/29/2026

Our team had a great time at the SCC Boots, Blue Jeans & Bling Event this past weekend!
Thank you to SCC for a wonderful evening—we were happy to be a part of it!

09/25/2026

Small Business Owners—Get Connected with Fiber!

Through BalsamWest’s Small Business Connect Fund, qualifying businesses located within 500 feet of our network can receive fiber internet service with no upfront cost to activate!

Give your business the fast, reliable connection it needs while taking advantage of this opportunity to get connected.

Contact us today to see if your business qualifies!
📞 828-339-2900

09/23/2026

Home Internet you can count on!
Contact us today to see what services are available in your area.

828-339-2900
www.balsamwest.net

09/15/2026

Small business owners—now is a great time to upgrade your connection!

We are currently offering FREE fiber installation for businesses located within 500 feet of our network. Elevate your business connection with our fiber internet, voice, tv, and data backup solutions.

Call us today to check availability and learn more!

09/11/2026

Keep your home connected with Fiber Internet, Voice, and TV services—all backed by a local team you know and trust.

Contact us today:
828-339-2900
www.balsamwest.net

08/31/2026

BalsamWest Business Solutions
Your business depends on staying connected—and we're here to help. From Fiber Internet and Business Voice to Managed WiFi, IT Solutions, Data Backup, and Carrier Services, we offer reliable solutions backed by a local team you can count on.

Local People. Local Support. Local Commitment.

Contact us today to find the right solutions for your business!

Address

35 Bonnie Lane
Sylva, NC
28779

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://balsamwest.net/

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