09/04/2026
Here’s a little Sprague story we think is worth remembering. 🐜
A customer received a pest control citation during an audit and was prepared to spend $15,000 on additional traps to correct it.
But our Route Manager in Pasco paused and asked a simple question:
“Do they actually need all of these?”
They trusted their expertise, questioned the citation, and encouraged the customer to get clarification. They were right and the citation was incorrect, saving the customer an unnecessary expense.
Nearly 100 years later, we’re still proud to do what’s right, even when it means walking away from a sale.