01/05/2026
Happy New Year! 🎉
We’re kicking off 2026 with our first Customer Centricity Circle, and the focus is clear: designing organizations that truly deliver for customers.
Using insights from my latest book, Customer Centricity Strategy: A Roadmap to Service Excellence and Unforgettable Experience, we’ll unpack what it really takes to embed customer centricity into strategy, culture, and ex*****on.
Join the conversation and register here: https://lnkd.in/eJbwF749
See more details in the flyer below.