ShyftOff

ShyftOff is a GigCX solution designed to solve your contact center’s CX challenges.

01/13/2026

One week until CCW Orlando.

We're heading to Orlando to talk about something most contact centers are quietly struggling with: what happens to your workforce after AI takes the easy calls.

The volume dropped. But the complexity? It spiked.

If you're rethinking how to staff, train, and support agents in a world where every remaining call is an escalation—come find us.

Our workshop is taking place on Wednesday, January 21st at 1:30pm: "Redesigning Your Human Workforce Model for the Post-AI Contact Center"

See you there.

10/28/2025

The winning formula for contact centers using agentic AI or AI agents will require a strategic mix W2 and 1099s.

This is where Agentic Workforce Delivery Platform comes in. 🚀

Contact centers can fully automate and orchestrate a scalable, human workforce of 1099 agents alongside your AI agents and internal agents.

Experience the future of contact centers.

Listen to the full podcast here: https://hubs.li/Q03QDPJr0

08/21/2025

Flexible outsourcing isn’t about filling seats — it’s about attracting the best agents who value autonomy, thrive with flexible work, and are excited to commit to the brands they serve.

At ShyftOff, we’re going to market with the world’s top agents, and empowering them to deliver exceptional experiences exactly when customers need them most

Flexibility. Autonomy. Quality at scale. That’s the ShyftOff model.

08/06/2025

What makes ShyftOff better than your traditional staffing model or current BPO?

We've mastered performance, agent quality, and cost. Our platform makes it insanely easy for contact centers to flex always-on agents to deliver better CX at an even better cost.

Learn more: https://hubs.li/Q03BFtSX0

07/25/2025

We don't leave quality to chance when scaling a flexible workforce.

This high-level overview shows why customers trust us to maintain exceptional quality while flexing up to 3-5x agents when demand spikes.

If you'd like to learn more about our process, check out our on-demand webinar with Jim Iyoob of Etech Global Services and ShyftOff's CEO Trevor Clark.

🔗: https://hubs.ly/Q03yWH1Y0

07/23/2025

What you think about gig agents probably isn't true.

ShyftOff's Founder and CEO Trevor Clark double clicks on the unmatched quality of gig agents and their drive for excellence.

07/08/2025

MYTH: Remote agents can't handle sensitive data securely.

REALITY: Zero-trust endpoint security makes remote teams just as (and sometimes even more) secure than office-based ones.

Many companies are pulling agents back to offices based on outdated security assumptions.

Meanwhile, smart contact centers are using zero-trust frameworks to unlock global talent while strengthening data protection.

Join ShyftOff CEO Trevor Clark and ThinScale's Lauren Taggart for a myth-busting session on:

🔒 How zero-trust actually improves with scale
🔒 Real examples of instant, secure agent onboarding
🔒 Why BYOD + zero-trust beats traditional office security

Don't let security myths limit your workforce potential.

Save your spot here: https://hubs.li/Q03whvV10

06/25/2025

Let us show you how you can solve this 👇

Tomorrow at 1pm ET we're going in-depth on how smart contact centers are staffing in 30 minute intervals to eliminate shrinkage.

If you're a contact center leader struggling with understaffing or overstaffing you won't want to miss this.

Sign up here: https://hubs.ly/Q03tBTkq0

06/23/2025

When two security-obsessed companies partner, magic happens.

ShyftOff enables flexible workforce management. ThinScale provides zero-trust endpoint security.

Together, we're solving contact centers' biggest contradiction: the need for both speed AND security.

Our secret?

Understanding that modern security isn't about building walls—it's about verifying everything, everywhere, every time.

Join our Founder and CEO, Trevor Clark, and Lauren Taggart, Director of Sales and Marketing at ThinScale to learn:

How on-demand staffing works with zero-trust infrastructure

Real-world examples of secure, instant scaling

How agent and customer data is protected with multi-layered security

Learn how to remove your security blockers and unlock the tools to deliver an exceptional customer experience.

🎟️ Register here: https://hubs.li/Q03tbphn0

06/20/2025

Still challenged with overstaffing and understaffing? Here's how to fix it.

Join us next Thursday, June 26th at 1pm ET to learn how companies are staffing in 30-minute intervals to maximize occupancy and hit SLAs.

🎟️ Register here: https://hubs.li/Q03t0G-Z0

06/18/2025

🎉 We did it!

ShyftOff earned HONORABLE MENTION for "Workforce Innovation of the Year" at the CCW Excellence Awards last week!

Our platform's unique approach to on-demand contact center staffing earned the spot against nearly 30 innovative companies.

What set us apart:

🏅 17,000+ qualified agents
🏅 AI-matching to pair exceptional agents with brands
🏅 Up to 35% cost reduction for customers
🏅 Proven quality improvements

Thank you to the incredible ShyftOff team who made this possible!

06/17/2025

What's more expensive, hiring too many agents or losing customers to long wait times?

Trick question, right?

Most contact center leaders are stuck trying to meet complex intraday demand that changes every 30 minutes with rigid staffing in 8-hour blocks.

You can keep operating this way:
❌ surges that crush service levels
❌ lulls that wastes labor budget
❌ unexpected spikes break your schedule

Or stop guessing and start optimizing.

In our upcoming webinar on Thursday, June 26th at 1pm learn how to map talent to demand complexity with 30-minute precision while cutting costs 35%.

This tactical webinar led by Nate Nammour, Director of Strategic Partnerships at ShyftOff, will provide a framework to solve your staffing challenges for good.

🎟️ Register here: https://hubs.li/Q03sy2380

Address

802 E. Whiting Street
Tampa, FL
33602

Website

https://shyftoff.com/

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