10/21/2026
Ever discovered an employee doing something completely differently from how you trained them?
Maybe they created their own spreadsheet, skipped a few steps, or found an easier way to get the job done.
Your first reaction might be: “Why aren't they following the process?”
But there's another question worth asking: “Why did they feel the need to work around it?”
Sometimes employees are cutting corners. Other times, they're compensating for processes that are unnecessarily complicated or systems that don't fit the way work actually gets done. And sometimes, both things are happening!
At MBCS, we encourage small business owners to investigate these situations before making changes.
Our new article explains what employee workarounds reveal about your business—and how to respond.
Read the article: https://1l.ink/LZPBS2C
