Kit Carson Internet

Kit Carson Internet Welcome to Kit Carson Internet's new page. To better serve our customers we plan to keep th

02/12/2026

Dear Valued Customer,

We will be performing essential upgrades to our core network infrastructure. This will occur on 2/25/26, beginning at 12:00AM until 3:00AM. During this time, engineers will be upgrading critical circuits to improve network stability. You will experience intermittent to complete loss of service while network traffic stabilizes. Service should return to normal automatically once the maintenance is complete.

Maintenance Window Details:

Date: Wednesday, February 25, 2026
Time: 12:00 AM to 3:00 AM (Midnight to 3:00 AM)
Expected Impact: Service Interruption

What to Expect:
While the maintenance window is scheduled for three hours, we do not expect your service to be down for the entire duration. No action is required on your part for the restoration of your service. We apologize for any inconvenience this may cause and appreciate your patience as we make these necessary improvements to better serve you.

If you experience issues that persist after 3:00 AM, please contact our technical staff during business hours, weekdays 7:00AM to 7:00PM for assistance.

Thank you for your understanding.

03/18/2025

This outage was resolved around 11PM 3/18/2025. If you are still experiencing problems with the service please call technical support at (575)758-4838.

OUTAGE REPORT 3/18/2025 - We currently are experiencing an internet outage due to ongoing power outages. Affected areas include Arroyo Seco, Arroyo Hondo, Taos Ski Valley, Questa, Red River, Tres Piedras and surrounding areas. Internet and Electric crews have been dispatched to the substations to investigate and resolve the issue.

02/27/2025

If you are having technical difficulties, have questions for customer service, or would like to check for outages, try our newly revamped support chat! The links can be found below.

Customer Service hours via chat:

Monday-Friday 8 AM - 4:30 PM
Saturday - Sunday CLOSED

Technical Support hours via chat:

Monday-Friday 7 AM - 6:30 PM
Saturday-Sunday 8 AM - 4:30 PM

Just visit www.kitcarson.com/internet and click the green chat bubble or this link to be redirected to a full page chat! www.rb.gy/emumch

01/17/2025

Dear KCI Customers,

KCI is currently experiencing intermittent internet connectivity and slower-than-normal speeds.

Due to a Vendor's Fiber break that has occurred between Ojo Caliente and Albuquerque.

Traffic is being redirected to redundant circuits; however, we will continue to experience these issues until the vendor's circuit is restored to normal functionality.

KCI is actively in contact with the vendor on this matter.

Thank you,
KCI

01/16/2025

OUTAGE ALERT UPDATE 10:00 PM 1/16/2024 OJO CALIENTE - Fibers have been completely repair and the network has stabilized. If you are still experiencing issues at this time please call technical support at (575)758-4838.

OUTAGE ALERT 2:30 PM OJO CALIENTE - We are aware of an outage affecting Ojo Caliente and surrounding areas. Technicians have already identified damage and are starting on repairs.

01/08/2025

OUTAGE UPDATE ALERT 8:40 AM - PROSPECTOR TRAIL AND EAST HIGH STREET , RED RIVER- This outage has been resolved. If you live in these areas and are still experiencing an internet outage please reach out to technical support at (575)758-4838.

OUTAGE ALERT 8:40 AM - PROSPECTOR TRAIL AND EAST HIGH STREET , RED RIVER- We are experiencing a major outage on Prospector Trail and East High Street in Red River. Technicians have been dispatched to assess and perform all necessary repairs.

07/30/2024

Maintenance Update 7/31/2024 - All planned maintenance was a success. If you are still having issues with your service please call our technical support staff at (575)758-4838, Option 3.

Tonight on July 31st, Kit Carson Internet will be conducting maintenance from 1 AM to approximately 5 AM. During this maintenance, customers will experience a complete loss of internet service and cell service. Customers do not need to take any action for the restoration of their service. If your service does not return after the given time period, please reach out to our technical support staff at 575-758-4838, Option 3. The reason for the outage is KCI is upgrading critical electronic equipment. Thank you for your patience.

07/30/2024

Tonight on July 31st, Kit Carson Internet will be conducting an internet outage from 1 AM to approximately 5 AM. During this maintenance, customers will experience a complete loss of internet service and cell service. Customers do not need to take any action for the restoration of their service. If your service does not return after the given time period, please reach out to our technical support staff at 575-758-4838, Option 3. The reason for the outage is KCI is upgrading critical electronic equipment. Thank you for your patience.

Concerning the recent Angel Fire Outages-
07/10/2024

Concerning the recent Angel Fire Outages-

06/19/2024

INTERMITTENT SERVICE 6/19/2024 ANGEL FIRE - We are aware of the intermittent service in Angel Fire, NM. After troubleshooting through the night it has been determined to be a faulty piece of equipment. Technicians are in the processes of replacing this equipment and we expect service to stabilize by 11AM. We thank you for your patience.

UPDATE 6/19/2024 11:25AM- Technicians are still currently working on replacing faulty equipment. We will provide updates as soon as the come in.

UPDATE 6/19/2024 3:18PM- All faulty equipment has been replaced. Service in Angel Fire should be restored and stable.

Dear Valued Kit Carson Internet Customers! Please Read -
04/08/2024

Dear Valued Kit Carson Internet Customers! Please Read -

04/01/2024

Update 4/2/2024 - It's been reported that the fiber break has been repaired. All traffic has been moved back.

Intermittent Service 4/1/2024 - Some of our customer may have been experiencing some slowness and intermittency in their internet service. One of our internet carriers suffered a fiber break and it is currently being worked on. We have moved traffic over to our other routes to create more stability until the repair is complete.

Address

116 Cruz Alta Road
Taos, NM
87571

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+15757584838

Website

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