McKenzie Management

Name: McKenzie Management
Address: 965 E Martin Luther King Jr. Drive , Suite C, Tarpon Springs, FL, 34689, US
Telephone: +18777776151

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McKenzie Management

McKenzie Management is one of the Nation's leading dental management and practice development consulting and training firms.

McKenzie Management is one of the Nation's leading dental management and practice development consulting firms.

08/28/2020

WHY BONUS PLANS ARE QUESTIONNABLE
By Sally McKenzie, CEO

When team members go above and beyond, it’s important to recognize their efforts—especially during these challenging times. Many dentists implement bonus plans to reward their employees, but these systems are often flawed and can actually do the practice more harm than good. Here are a few reasons to consider dropping your bonus program and putting a rewards system based on individual performance in its place.
READ MORE HERE: https://www.mckenziemgmt.com/managementtips/963-8-28-20/tips963.html

08/21/2020

FOLLOW THESE TIPS TO IMPROVE CASH FLOW
By Sally McKenzie, CEO

When patients receive treatment, they’re expected to pay for services rendered. Payment should never be treated as an option, yet this is something that happens in practices with increasing regularity—leading to problems with cash flow.

To help ensure you receive prompt payment, I suggest you create a financial policy. Instead of putting the policy in a brochure or posting it at the front desk, take the time to verbally tell patients about it and then give them a physical copy to sign. This ensures there’s no confusion about what payment is expected when.

While creating a policy is a great first step to improving cash flow in your office, it isn’t the only one. READ MORE HERE: https://www.mckenziemgmt.com/managementtips/962-8-21-20/tips962.html

08/14/2020

CASH FLOW PROBLEMS HOLDING YOUR PRACTICE BACK?
By Sally McKenzie, CEO

Is cash flow a problem in your practice? Accounts receivable is more than one month of adjusted production? Production has leveled or declined? Overhead has increased? Deposits are less than last year? Unfortunately, this is the case for many dentists. Low production numbers are a contributor, as are patients who don’t pay for treatment on time. And when cash flow is in short supply, you’re not able to invest in new products and services, keeping you from meeting your full potential.

There are many reasons for cash flow to take a hit. Here, I’ve put together a list of the cash flow issues that could be holding your practice back, and what you can do to fix them.
READ MORE HERE:

https://www.mckenziemgmt.com/managementtips/961-8-14-20/tips961.html

08/08/2020

THE POWER OF EXCEPTIONAL CUSTOMER SERVICE
by Sally McKenzie, CEO

Wouldn’t it be great if everyone who visited your practice became loyal patients who accepted treatment and referred? Just think about what that would mean for your bottom line. Unfortunately, many dentists find it difficult to foster patient loyalty, and are often left wondering why they never hear from some patients again.

In many cases, patients decide not to return to a practice because they had a negative experience—and there are plenty of opportunities for things to go south. Long wait times, pre-occupied staff and inconsistent messaging could all prompt patients to call a different practice when it’s time to make their next appointment. Simply put, practices often lose patients because customer service fell short.

Making customer service a priority in your practice will help you earn patient loyalty, growing your patient base and your bottom line. If you focus on providing patients with a wow experience, they won’t ever think about going anywhere else for their dental needs.

Ready to take your customer service up a notch? READ MORE HERE: https://www.mckenziemgmt.com/managementtips/960-8-7-20/tips960.html

07/31/2020

EVERY PATIENT TOUCHPOINT IS AN OPPORTUNITY TO EXCEED EXPECTATIONS
By Sally McKenzie, CEO

The patients you see each day aren’t obligated to visit your dental practice, even if they’ve been coming to your office for years. Excuses of why not to go to the dentist are plentiful. I just don’t need to go to the dentist.They have plenty of options and won’t hesitate to look for a new dental home if they don’t have a great experience. It’s up to you and your team members to give them a reason to stay loyal, and that starts with providing exceptional customer service. READ MORE HERE:
https://www.mckenziemgmt.com/managementtips/959-7-31-20/tips959.html

07/24/2020

WHEN HIRING IS A CRUCIAL PROCESS
By Sally McKenzie, CEO

Finding high-quality employees to add to your team takes time. There are certain steps you must go through, from creating a stellar job ad to conducting assessment tests, to find the right fit. Skipping steps and rushing through the process will likely lead to a bad hire, which can be a costly mistake.

I suggest you start looking at hiring as a crucial investment in your practice. It’s worth the time and energy spent to find candidates who are not only qualified, but who will bring real value to your office. The right team members will contribute to practice success, supporting you and doing their part to move the practice forward. That’s why it’s so important to hire the right people from the beginning, and then to provide the tools and training they need to excel. READ MORE HERE: https://www.mckenziemgmt.com/managementtips/958-7-24-20/tips958.html

07/17/2020

WHEN HIRING, IT'S NOT JUST ABOUT EXPERIENCE
By Sally McKenzie, CEO

Most dentists dread the hiring process and want to get it over with as quickly as possible. So instead of taking their time to make sure they bring on someone who’s right for the position, they hire the first person they come across with an impressive resume. Sure, they’re relieved to have the opening filled, but chances are the new hire won’t live up to expectations, and that will only serve to hurt the practice in the long run.

A common mistake I see dentists make during the hiring process is to solely focus on experience. They think if they bring on employees with a background in dentistry, they’ll immediately become productive members of the team who help move the practice forward. While that would be nice, that’s not usually how it plays out. READ MORE HERE: https://www.mckenziemgmt.com/managementtips/957-7-17-20/tips957.html

07/10/2020

STOP LOSING PATIENTS AND START GROWING YOUR PRACTICE
By Sally McKenzie CEO

While it’s important to attract new patients to your practice, it’s even more important to keep those patients. To be successful, dentists need a loyal base of patients who accept treatment, yet most don’t spend much time thinking about or managing their patient retention system. No one is accountable for the system so nothing gets done—a critical mistake that can cost practices big. READ MORE HERE: https://www.mckenziemgmt.com/managementtips/956-7-10-20/tips956.html

07/03/2020

HOW TO KEEP PATIENTS HAPPY and LOYAL
By Sally McKenzie, CEO

Many dentists think their patient retention numbers are just fine. After all, their schedule is booked six months out, so that must mean patients are coming back for routine hygiene visits and scheduling needed treatment.

Unfortunately, a pre-scheduled appointment doesn’t guarantee a patient’s return, nor does any email, text, postcard, letter or call you make to confirm that appointment. To keep patients coming back, you need to develop and execute a well-thought-out patient retention plan and make someone accountable for this critical system.

Even though it has the most potential to boost practice revenues, the patient retention system is often the most ignored. It’s time for that to change in your practice. Here’s a look at why patient retention numbers are falling and what you can do to keep patients happy, earn their loyalty and grow your practice.

READ MORE HERE: https://www.mckenziemgmt.com/managementtips/955-7-3-20/tips955.html

06/29/2020

PATIENT RETENTION
Digital eBook and Monitors

McKenzie Management’s nationwide analysis of dental practices in business an average of 19 years revealed their patient retention rate was 28.9% of all patients that came into the practice. Just think where they would be today if that had retained 95% of the people who came in their front doors. Doctors do not come to the realization that their patient retention is suffering until they have seen one to two years of their practice’s gross income level-off without a true understanding of why. Our analysis of these practices inevitably reveals a high loss of recare/recall patients on a yearly basis. Managing the patient to return is not guaranteed by pre-scheduling an appointment, sending an email, text, postcard, letter or a phone call. The entire retention process must be very well thought out, planned, and executed with accountability.
Dentists tend to focus most of their marketing efforts on attracting new patients, which makes sense—new patients are vital to practice growth, after all. The problem is, new patients won’t do you much good if they don’t become loyal patients who accept the treatment you recommend. When you establish a solid base of patients who accept treatment and refer other patients, practice production goes up and so does your bottom line.

If you really want to grow your practice, focus on PATIENT RETENTION first. This will help ensure those new patients you work so hard to attract will actually start calling your practice their dental home. Order HERE: https://www.mckenziemgmt.com/PatientRetention.php

06/26/2020

STRENGTHEN YOUR TEAM WITH PERFORMANCE MEASUREMENTS AND FEEDBACK
By Sally McKenzie, CEO

A strong dental team works together toward common goals and understands what their individual priorities are. These employees are motivated to excel and have the training and support they need to achieve success. They want to prove they’re capable of the responsibilities they’ve been given and do their part to move the practice forward.

Do your team members fit this description?
READ MORE HERE: https://www.mckenziemgmt.com/managementtips/954-6-26-20/tips954.html

06/20/2020

MEASURING PERFORMANCE LEADS TO HAPPIER EMPLOYEES
By Sally McKenzie, CEO

When team members don’t have enough guidance, it shows in their performance. They might feel lost or unsure of their skills, making them less effective. Instead of being happy to come to work each day, they’re anxious and worried they might do something wrong. Their job becomes stressful and unsatisfying, and that could prompt them to start looking elsewhere for employment.

Happy team members are not only more productive, they take better care of your patients. They understand their role and are confident in their skills, enabling them to focus on providing the best customer service and patient care possible. So, how can you make sure your team members are happy? READ MORE HERE: https://www.mckenziemgmt.com/managementtips/953-6-19-20/tips953.html

Address

965 E Martin Luther King Jr. Drive , Suite C
Tarpon Springs, FL
34689

Telephone

+18777776151

Website

http://www.mckenziemgmt.com/

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