06/17/2026
The organizations that scale successfully usually have one thing in common:
They don't keep important knowledge trapped in someone's head.
This is a great reminder about the value of documenting processes.
What I like about this:
• Creates consistency across teams
• Makes onboarding easier
• Reduces dependency on any one person
• Frees up time spent answering the same questions repeatedly
Process documentation isn't the most exciting topic.
But it's often one of the highest-impact investments an organization can make.