Salt Administrative Consulting

07/09/2024

Today, people often use social media to reach out to businesses.
If you receive a complaint on social media, don't panic.
As you answer questions on social media, remain calm and collected and use professional language.
In order to respond promptly, you need to monitor the questions regularly or use a CRM software.

07/03/2024

We offer bookkeeping services here at Salt Administrative Consulting. By partnering with us to handle your bookkeeping needs, you save time to handle what's important and essential to grow your business.

06/30/2024

Customer service tip for contractors:

Finding out how your customer wants to communicate with you is crucial.
Not every customer likes to pick up their phone when you call, or texting feels too personal and emails can go unseen in inboxes.
Ask your customer how they'd prefer to get in touch and adapt your communication avenue accordingly.

06/25/2024

Customer service plays a significant role in determining your company's reputation.

The more your construction company focuses on keeping clients satisfied, the more your business success.

06/17/2024

Don't be "corporate"
Don't be "small"
Don't be "mom & pop"
Be of service to other people like nobody else can because you know your trade-AND you do it with care!

06/11/2024

Excellent customer service means that contractors need to go above and beyond clients' expectations.

06/05/2024

What are the key principles of bookkeeping?

Timeliness- Bookkeeping should be done in a timely manner to avoid errors while putting together financial records.

Consistency & accuracy- Bookkeeping should involve regular review and analysis of data and records.

06/03/2024

Gathering feedback from clients after construction is important. Testimonials are helpful in showcasing your clients' satisfaction and promotion your work.

05/30/2024

With every building project, there are difficult decisions to be made. Having an experienced contractor with awesome customer service plays a great role in assuring the clients that their project will be well taken care of.

05/28/2024

What does great collaboration between a client and contractor mean?

Collaboration means that everyone within a project is working together. It helps to build trust, improve communication and productivity, decrease risk, and increase profits.

How does your team collaborate while working on a client's project?

05/23/2024

05/21/2024

What does personalized customer service entail?
✳️Treating clients how you want to be treated. When they buy from you, they want to be valued.
✳️Know your client's name. If they know your name, try your best to know theirs.
✳️Empower your customer support team so that they support the clients throughout the buying process.
✳️Create an appreciative company culture. It will make the customer feel appreciated