Patient Approved

Patient Approved When patients want the best care, they look for Patient Approved® doctors.

The Patient Approved® system helps doctors deliver high-quality health care, connect with their patients, and get found by more new patients.

03/27/2020

With videos getting more clicks, watches, and conversions than any other type of media, video has become an essential part of your marketing strategy. Whether you already have a video marketing strategy or you’re just getting started, video testimonials can make your strategy more interesting and more trustworthy. If you already have video testimonials, you’re well on your way. Try these 5 ways to use testimonials in your video marketing strategy to get started.

5 Ways to Use Testimonials In Your Video Marketing Strategy...

1. Social Ads
Facebook, Instagram, Twitter and, of course, YouTube all host video ads. Since there are generally fewer of them and they’re easier to consume, video ads tend to perform better than their static counterparts. These ads should be short and sweet, with a good hook and important information towards the start. Combine your testimonials with a product or service demonstration, add a humorous element, or use testimonials that inspire emotion to promote your testimonials on social media.

Dove is famous for spotlighting testimonial video ads to connect with their customers in their video marketing strategy.

2. Tutorials
Customers wondering how to do something look to videos. Videos tutorials allow users to follow along, so they’re especially helpful for long or complex tasks. This also means more video tutorials are watched to the end, where others often get skipped after a few seconds. The end of a tutorial is another great place to add a testimonial to your video marketing strategy. Show a short clip of a customer who benefited from your help or used a solution you provide. A few seconds of customer approval establishes trust through social proof; it shows that you’re a helpful, reliable expert.

3. Email
In some video marketing campaigns, simply including “video” in an email subject line improved open rates by 19% and click-through rates by 65%. This makes emails featuring video testimonials or case studies an effective addition to your video marketing strategy. Again, remember your customers have many demands on their time, so keep the video short.

When adding video to your email, testing is also essential. There are several ways to add a video to your emails, and different email servers will allow or deny certain methods. The most frequently used method is including a static image that links to a landing page dedicated to the video. Others link to the video on YouTube or Vimeo. You can also embed the video into the email, or turn short, simple videos into a GIF. Test your emails with multiple email services, particularly Gmail, Outlook, iCloud Mail, and Yahoo, to make sure they don’t get denied.

4. Landing Pages
Your video email might link to a video landing page to avoid potential problems with embedding the video. Since videos tend to get more clicks and testimonials generate more trust, adding a testimonial video to your landing page goes a long way towards winning over your customers. Your landing page video might feature a customer talking about the results that they saw from using your product or service, or it might show a customer actively using your product or service.

5. Events
Videos get more attention online, but they also get more attention in real life. Use video marketing at your event to set yourself apart from your colleagues and showcase what makes your business unique. You might include a projector screen at your convention booth to show a customer testimonial (be sure to use subtitles, as the audio might be difficult to hear), or set up a kiosk.

As videos gather more attention online, marketers expect a solid video marketing strategy to become even more important of the marketing mix.

Remember that competitors are also integrating testimonials into their video marketing strategy, and unique, interesting, emotionally impactful testimonials will help to break through the noise.

Contact Patient Approved today!

03/27/2020

Here are 6 steps you should take to collect better customer video testimonials:

Having a substantial amount of quality video content is an essential part of your modern-day marketing strategy. Of the video content your business uses for its marketing strategy, video testimonials are the hardest to dictate.

You want to be as hands-off as possible to ensure that they are authentic, but this lack of control can often lead to video testimonials that are unusable. Taking time to educate and prepare your customers for the video testimonials they record can help you increase the quality of content you receive. Having set resources and suggestions in place can also put your customers at ease and create a more genuine testimonial feed.

Keep the setting in mind...

The setting of your customer’s testimonial can really make or break its quality. To prevent your customers from filming low-quality videos, provide them with tips on the best setting to record a video. When your customers are aware of the role their setting plays in the video’s quality, it will help increase the amount of high-quality video content you receive from them. If your customer is not tech-savvy, this may not even be something on their radar before recording, so by suggesting settings that work and showing them examples, it could completely upgrade their video testimonial and make it a great addition to your testimonial feed.

Personalize with client background...

One necessary piece for every testimonial is that it covers the customer’s background and their relationship with your company. To create a cohesive theme among your testimonials, have each of your customers start with this straight forward information. When they start with this information it will help them break the ice and feel more comfortable continuing with their testimonial. These are also extremely valuable details to convey to potential customers because it makes your testimonial feed more genuine. This will also help create connections between your current customers and potential customers.

Provide customers with questions...

Providing customers with a few concise and result-driven questions will keep them from rambling in their testimonials. These questions will give them a basis of what to cover and help them to better articulate their experience working with your company. Giving customers these questions upfront will give them time to prepare and help them keep their testimonial concise. Take time to write out questions that will allow your customers to convey value in their testimonials, and vary the prompts that you provide each customer based on the work you did for them. This will give your feed more variety and allow your customers to hit clear points that, in turn, will help you get the most out of your testimonial feed.

Show them examples of inspiration...

Provide your customers with examples of great video testimonials to give them some inspiration. If it’s their first time leaving a video testimonial they might be intimidated or unclear about what to do. Having a feed of examples to show them will help you give them a better idea about what to record.

Collect the videos in person...

During client meetings, events, or other in-person interactions make it a priority to collect testimonials from your customers. This will give you more input into how the video quality turns out, as well as help you produce more conversational and concise testimonials. In-person conversations are much more social, so this will help your customers’ personalities shine. Making it a habit to use these opportune times to collect video testimonials will help you grow your testimonial feed fast with quality content.

Give them numbers and value to work with...

Provide your customers with reports that show the value your product or service has given them. Or if this is already a regular practice for your company, time your testimonial requests for when this information is top of mind. Having your customers convey value with numbers in their video testimonials will automatically increase their quality and make them much more impactful.

Equipping your customers with these resources and suggestions, and collecting testimonials at strategic times, will give you more say in the quality of the testimonials you collect.

What steps has your company taken to increase video testimonial quality?

Contact us today to see how Patient Approved can help improve your video testimonials, today!



5

HOW TO GET MORE YELP REVIEW'S & Yelp's Updated Review Policy Yelp’s review policies differ slightly from other review si...
09/23/2016

HOW TO GET MORE YELP REVIEW'S & Yelp's Updated Review Policy

Yelp’s review policies differ slightly from other review sites, and this tripped up more than a few businesses. Though their policies are stricter, it is still possible to get more Yelp reviews. Here is what you need to know about Yelp’s review policy, and how you can still get more Yelp reviews.

Yelp Review Policy: What You Need to Know

The rules for making a business account, posting reviews, responding to reviews, and other important rules for the platform are listed in the Content Guidelines, as well as Yelp’s Guide to Success and their blog. Many of these policies are similar to other websites that host reviews, like Google, Facebook, or TripAdvisor. Others are a bit more strict.

Only Honest Reviews by Real Customers

Yelp, like every review site, emphasizes the importance of genuine reviews made by real customers. Fake and paid reviews are strictly prohibited. Yelp uses an algorithm to detect suspicious reviews and looks into reviews that customers flag. They also have a team to look into serious cases. Since the functionality and usability of Yelp is dependent on reviews being trustworthy and reliable, it makes sense that they take this policy very seriously.

Watch Out for Yelp Consumer Alerts

While most review sites claim to delete false or paid reviews—but seldom do—Yelp goes one step further. If they suspect a business is buying reviews or using other unethical practices, they will flag the business and issue a warning to any consumer looking at the business. In May of 2019, Yelp reported posting these alerts on 228 business pages after catching these businesses paying for reviews, incentivizing customers to leave reviews, or otherwise cheating the system. If the business stops this practice, the alert will be removed after 90 days.

No Incentivizing Reviews

You may have noticed businesses offering gift cards, discounts, or other incentives in exchange for reviews on Google, Facebook, Yelp, or other sites. Most review sites now expressly forbid this practice in their terms of service agreements or policies, including Yelp. Offering gift cards, discounts, or other rewards to get more Yelp reviews is likely to get your reviews removed and might even get a consumer alert warning on your listing.

No Asking for Reviews

Most review sites don’t say anything about asking customers for reviews. After all, if you don’t ask, how would a customer know where to post a review? However, Yelp’s review policies are stricter than most when it comes to soliciting reviews. Unlike other sites, Yelp forbids any kind of review solicitation. They lay out several banned practices, like asking mailing lists for reviews or asking employees to collect reviews. At the top of this page, they state quite plainly; “Don’t Ask for Reviews.”

How to Get More Yelp Reviews

With Yelp’s strict review policies, it’s understandably challenging to get more Yelp reviews. However, there are ways to stay within these guidelines while encouraging customers to leave reviews. Here are a few ways to get more Yelp reviews without breaking the rules.

Invite, Don’t Ask

While you can’t directly ask customers to leave a review, there’s no policy against stating that you have a Yelp account. You might use an invitation like “check us out on Yelp” or “Visit us on Yelp.” on your menu, a whiteboard, or a sticker on your front door or window. If this seems a bit like splitting hairs, keep in mind that Yelp actually encourages users to “display approved Yelp branding” on their Guide to Success Page.

Provide a Link in Emails

To get more Yelp reviews, make it as easy as possible to find your listing. In your promotional emails, include an invitation similar to the one above. Include a link to your Yelp business listing, so your fans can easily leave a review if they want to.

Add Reviews to Your Website

Showcase your Yelp profile on your website and invite customers to visit. By showcasing your Yelp profile in multiple places, you increase your chances that a Yelp user will see your invitation and leave a review. You can also embed preferred reviews onto your site. Some review sites might see this as intellectual property misuse (remember that you don’t own the review), but Yelp expressly allows this.

Optimize Your Yelp Page

If you really want to get more Yelp reviews, be sure that you’re using all of the site’s available features. Claim your listing, add all relevant information, post photos, and respond to the reviews that you get. This will show Yelp users that you’re active and paying attention.

Provide a Great Experience

Of course, the best way to get a positive review on any site, including Yelp, is to provide an exceptional experience. Give your employees the power to solve problems when they arise.

Remember that a great customer service experience starts with the people who interact with your customers every day. To make happy customers a priority, start with a happy workplace. Happy employees will generally be glad to brighten someone else’s day, while unhappy employees might be tempted to take their frustration out on customers.

Remember that there are many different places a customer might leave a review. Ultimately, the choice is up to them. You have limited time and energy to spend getting more reviews, so look at the stats and make sure that Yelp is a worthwhile pursuit for you. Restaurants and hospitality services get a lot of Yelp reviews, while other businesses might not.

Collecting patient satisfaction scores is easy with TrueRatings® technology. And, displaying validated patient feedback ...
07/16/2016

Collecting patient satisfaction scores is easy with TrueRatings® technology. And, displaying validated patient feedback is a vital part of transparent marketing for every health care practice. This demonstrates a commitment to quality care, enhances new patient acquisition, and builds patient loyalty.

http://patientapproved.com/pro/vermont-hospital-awarded-for-high-patient-satisfaction-scores/

For the second year in a row, Elizabethtown Community Hospital (ECH) of the University of Vermont Health Network has won the Guardian of Excellence Award for landing in the 95th percentile of patie…

12/09/2011

You can display any online hosted video on your website, Facebook fan page or other social media site -- all with Patient Approved! Visit http://patientapproved.com for more information.

Protect Your Reputation - See More Patients Ratings and reviews are turning up everywhere online. Health care providers have found that these ratings and reviews can significantly influence new patients to schedule consultations. ...

02/26/2011

Every health care provider can display their personal testimonials on their Facebook fan page using the Patient Approved™ application. Just visit http://apps.facebook.com/patientapproved to install the application.

Vidushi Babber, M.D. is an expert at teaching physicians how to engage their patients through social media. Check her ou...
01/30/2011

Vidushi Babber, M.D. is an expert at teaching physicians how to engage their patients through social media. Check her out at http://prnhealth.com/

PRN Media Health provides media and marketing services by physicians for physicians. Training in Radio, TV and Social media available. In addition, PRN also provides consulting servies on How To Market to Physicians.

01/29/2011

Hearing the words, "You have been RATED" may cause many health care providers significant concern. You trained for years and you work hard to deliver excellent care. Unfortunately, it is impossible to keep 100% of the people happy 100% of the time. Learn more about ratings & reviews, and what you can do about them...

01/14/2011

"Patient testimonies are a vital part of the marketing mix for every health care practice. Don’t underestimate the power of testimonials to gain feedback, schedule more patients, and build patient loyalty." If you aren't cultivating and sharing testimonials, you are missing a vital part of building your on-line reputation.

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