04/21/2026
It seems like everything on a project can be going great - until you send the customer the bill. Emotions flare up. Customers go silent. Exhausting questioning begins.
At the end of the day, the important thing is learning how to nagivate reactive responses in a way that builds trust & reassurance with the customer and gets you paid. Listen to Robert share a bit more on how to handle customers when they are resistant to pay their bill.