The Rikess Group

08/17/2024

04/01/2023

Congratulations to the entire team at Lexus of Lehigh Valley #1 Volume Lexus store in PA. For the first Quarter of 2023.

03/08/2023

This next article lays out the "pre-work" needed to launch a successful Single Point of Contact initiative. All of these suggestions are designed to create a *complete* Single Point of Contact sales environment, meaning that your sales team handles the guest transaction from wherever they acquire the guest, showroom, phone, internet, or chat to the end of the sales process independently with no BDC involvement.

🚀 Are you ready to move your dealership forward? Let's connect and get your dealership perfectly positioned to meet the needs of today's savvy consumers. Book a call today: https://calendly.com/therikessgroup/30min

https://www.linkedin.com/pulse/part-3-single-point-contact-selling-pre-work-rikess-group

Become a Modern Automotive RetailerSet a 30-min virtual one-on-one with The Rikess Group president, Mike Anderson, and take the first step in propelling your dealership into the future.

03/02/2023

So honored that Amy and I were invited to the Bergstrom Automotive recognition gala event. Such a fun night with a winning team.

Special thanks to Tim.

02/22/2023

🔑 Unlock the Key to Unmatched Customer Satisfaction with Single Point of Contact (SPoC)!

🚀 Do you want to revolutionize your dealership and leave a lasting impression on your guests? With SPoC, you will deliver exceptional customer service and surpass their every expectation. Discover the 8 powerful advantages of this cutting-edge approach by reading the full article now.

↗️ Take the first step towards elevating your dealership to new heights. Contact us today and let's work together to set ambitious goals and unleash the full potential of SPoC for your business.

👥 Join us on this exciting journey towards Single Point of Contact selling and experience the ultimate competitive edge! Stay tuned for the next article in our comprehensive 6-part series, where we'll guide you through the roadmap to success.

Mike Anderson — President of The Rikess Group “I have spent my professional automotive career focused on approaching processes from the consumer’s point first, these topics are derived from this philosophy.” This is the 2nd in a series of 6 articles that will outline the SPoC roadmap: Part 1...

02/11/2023

Really great write up on the show. It really summarizes a lot going on in the automotive industry right now too. Thanks, Brian!

As the old saying goes, “Everything is bigger in Texas.” And that was certainly the case last month at the annual NADA convention: The attendance, energy, and even the Cox Automotive booth were bigger than I’ve seen in recent years. NADA returned to Texas for the first time since 1992, and Dal...

02/11/2023

"We Can and We Will" congratulations to Lexus of Lehigh Valley for being the number one Lexus dealer in the entire state of Pennsylvania. Great job team LOLV!

02/06/2023

Transition your dealership to a Single Point of Contact (SPoC) operation in order to provide better customer service and streamline sales processes. With a Single Point of Contact strategy, customers have a dedicated representative to guide them through the entire sales process, from initial inquiry to final delivery. This can help to improve customer satisfaction, increase efficiency, and reduce friction for both customers and dealership employees. Additionally, having a Single Point of Contact can help to build stronger relationships with customers, leading to increased loyalty and repeat business.

Learn more in our first article of a series dedicated to the Single Point of Contact sales philosophy: https://www.linkedin.com/pulse/what-single-point-contact-spoc-selling-why-does-my-dealership-

Mike Anderson — President of The Rikess Group I would like to tell you why YOUR dealership needs a 21st-century sales solution and why Single Point of Contact (SPoC) IS THAT sales solution. This is the 1st in a series of 6 articles that will outline the SPoC roadmap: Part 1: What is SPoC? Part 2: ...

01/29/2023

Another NADA comes to an end. Dallas did a great job hosting, the convention center was so well organized.

So good to connect with old and new friends from such a remarkable industry.

The future is bright and exciting.

Now, time to get back to creating remarkable guest experiences.

01/28/2023

Team Upstart. Another great busy day!

01/27/2023

🇺🇸 Nikki Haley for President!

Nikki Haley Main Stage speaker at NADA 2023 reflecting on her time as US Ambassador and as the first woman to serve as Governor of South Carolina. Great lessons in leadership and inspiring talk!