12/14/2023
5 Behaviors to Help Leaders Navigate Communication During Stressful Times
In times of crisis, employees seek guidance from their leaders. Here are 5 key behaviors for navigating crisis communication:
1️⃣ Concern: Addresses the safety and well-being of employees.
2️⃣ Timely Transparency: Share what you know when you know it. Be open about ongoing efforts.
3️⃣ Empathy: Speak with heart. Show empathy, understanding, and acknowledge others’ concerns.
4️⃣ Direct Outreach: Identify those most affected and reach out personally. Ask, "How can I be most helpful to you right now?"
5️⃣ Resource Connection: Connect employees to support systems and resources. Let them know help is available.