02/07/2026
It's never one big thing that tanks a business. It's the same small annoying thing happening for the 47th time. A missed handoff. A process that only lives in one person's head. An expectation nobody actually said out loud. By the time it feels like a 'people problem,' it's usually a system that was never built in the first place. That's the actual job. Building the thing so it doesn't keep breaking