JHD LLC

01/01/2023

12/25/2022

Happy Holidays! 🤩
May your hearts filled with joy 🤗

12/25/2022

Welcome future colleagues!

I'm Faridah Hebert, Co Founder of JHD LLC.

Serving the best interest of the public, JHD LLC plays an important role in maintaining the production and servicing of various fortune 500 companies. We also help individuals secure financial independence and create time freedom while bringing innovation and growth to the U.S. economy.

We are hiring WFH customer service, tech support, and sales positions.

Our remote jobs are available in the United States, UK and Canada. However, we do not have opening in the following states:

California
Connecticut
District of Columbia
Maryland
Massachusetts
New York
Oregon
Wisconsin

In the meantime, feel free to explore our HIRING-NOW tab for you to find out our availabe jobs.
Hope to see you soon!

* MOST OF OUR JOBS REQUIRE A BACKGROUND CHECK AND AFFIDAVIT OF IDENTIFICATION, SOME REQUIRE DRUG SCREENING.
You will be prompted to complete a background check during the enrollment process. Details on the type of background check and the requirements to pass it will be provided as you proceed through enrollment.

* OUR JOBS ARE 1099 POSITIONS
which means:
- YOU ARE YOUR OWN BOS! You will pick up hours and make sure you meet all job requirements
- you will be responsible to provide computer/equipments (unless the programs say otherwise)
- you will be responsible to pay $30 background check fee (if applicable)
- you will be responsible to calculate and pay any taxes

Contact us by email or phone if you have further questions.

Thank you :)

12/25/2022

REMOTE CUSTOMER SERVICE FOR ELECTRIC COMPANY
(Job ID: WCS11723)

This company is one of the nation's largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial
resources to serve the Midwest's energy needs safely, reliable and responsibly. It provides energy services to more than 4.6 million customers in Wisconsin, Illinois, Michigan and Minnesota.

On a day-to-day basis, agents can expect to participate in the following
activities:
• Review, analyze and respond to customer billing inquiries
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Attempt to save customer who may be moving, unhappy with the plan or current rate
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of company processes and policies
• Build trust and rapport with the customer through clear, respectful interaction
• Always strive to ensure that overall customer satisfaction remains high, while resolving issues
• Understand ‘client call flow’ and regulations
• Ensure no Public Utilities Commission Complaints are filed.
• Have the ability to make a great first impression by being empathetic, and have a "CAN HELP ATTITUDE“
• Actively listening and have problem-solving skills
• Ability to make the customer feel valued
• Ability to communicate effectively, clearly, and professionally

Computer Requirements:
• This program uses the AVG 1.6 (A Virtual Gateway) to connect to the client systems
• USB VoIP Headset is required in certification and while servicing
• Minimum 8 GB RAM required
• Agent MUST maintain the most recent version of Windows 10 or 11
(fully patched with no pending updates) on their computer
• Windows 8.1 is NOT supported

Training Schedule:
Phase I (unpaid)
01/17/2023 – 02/13/2023
Phase II - Start Earning
02/14/2023 – 02/28/2023

Class Times Offered:
Monday – Friday (4 hours a day)
9:00 a.m. – 1:00 p.m. ET
or
6:00 p.m. – 10:00 p.m. ET

Servicing after training completion:
7 days a week
9:00 a.m. – 9:00 p.m. ET

Most hours Available:
Monday - Friday
11:00 a.m. – 4:00 p.m. ET

Special Service Requirement:
4 hours required on Saturday and/or Sunday

Benefits:
* You may work 10 hours minimum or 40 hours max per week, you decide!
* Starting pay is $11.90/hour (plus incentive for meeting certain requirements)
* Biweekly payment
* All shifts available
* Training provided

Visit us at https://brand.page/jhdllc

12/25/2022

REMOTE CUSTOMER SERVICE AND SOFTWARE TECHNICAL SUPPORT FOR TAX PREPARATOR COMPANY
(Job ID: ITSCS1302023)

This opportunity is a limited engagement opportunity to service the tax preparer company program during the 2023 tax season. Agents providing service to this program will be offered an SOW from 12/21/23 through 04/22/23.

This company is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals. It is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to
guide users through their tax returns step-by-step.

On day to day basis, agents can expect to participate in the following activities:
• Inbound phone and video customer service/technical support. Handle technical
support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for customers.
• Interact with customers via phone focusing on software navigation questions as well
as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for company brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.
• Outstanding problem-solving skills
• Displays patience, empathy, an ability to manage stress, the ability to work under pressure
• Skilled and efficient in writing and verbal communication
• Outstanding listening skills
• Provides knowledgeable, friendly and eloquent customer service
• Understanding how to navigate and efficiently use tools.

Computer Requirements:
• Noise Cancelling Headset
• i5 (or equivalent), i7 recommended
• Windows 10 (64bit) recommended & preferred
• Current OS patches (last 15 days)
• Anti-malware solution with current definitions (15 days)
• Active firewall
• Global Protect 5.2.11 or higher

Additional equipment required will be sent to you.
Chat Pack includes:
• Logitech C170 We**am

Training Schedule:
Phase I (unpaid)
1/30/23
Phase II (unpaid)
1/31/2023 – 2/21/2023

Class Times Offered, choose on:
Monday – Friday (4 hours each day)
9:00 a.m. – 1:00 p.m. ET
10:00 am. – 2:00 p.m. ET
1:30 p.m. – 5:30 p.m. ET
4:00 p.m. – 8:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET

Servicing after training completion:
10+ hours during
02/22/23 - 04/22/23
8:00 a.m. - 12:00 a.m.

Special Servicing Requirements:
* 4 hours required on Saturdays and/or Sundays
* 3 hours required on Mondays

Benefits:
* You may work 10 hours minimum or 40 hours max per week, you decide!
* Starting pay is $12/hour (plus incentive for meeting certain requirements)
* Biweekly payment
* All shifts available
* Training provided

Visit us at https://brand.page/jhdllc/

12/25/2022

REMOTE CUSTOMER SERVICE FOR CRUISE COMPANY
(Job ID: CCLCS1923)

This company is The World’s Most Popular Cruise Line® with 25 ships operating 3 to 16-day voyages to The Bahamas, Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand and the Pacific Islands.

On day to day basis, agents can expect to participate in the following activities:
• Serve on the front lines of the guest and Travel Agent partners experience
• Interact with guests and Travel Agent partners via phone; focusing on questions related to company, destinations, ship amenities, and many other pre-cruise related items
• Provide consistent, high-quality support to all guests and Travel Agent partners
• Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns
• Leverage company’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
• Document all calls, detailed resolution, and follow-up to actions
• Outstanding problem-solving skills
• Displays patience, empathy, an ability to manage stress, the ability to work under pressure
• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly and eloquent customer service.

Computer Requirements:
• Dual Core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better, 20 GB or more available space, 60 GB or more of total space, 4 GB or RAM or better, Windows 10
• No all-in-one computers
• No Atom, Celeron, Pentium and Opteron Processors are permitted
• Mac computers permitted – must run Window Bootcamp
• Dual Monitors (highly recommended, but not required). 1280x1024 (SXGA) screen resolution
• 1920x1080 (full HD or 1080p)
• USB headset only
• Noise cancelling recommended
• Wired Internet, Wi-Fi is not acceptable
• Min. 10mbps download speed
• Min 3mbps upload speed
• Max. latency threshold of 120
milliseconds

Training Schedule:
Phase I (unpaid)
1/9/2023 – 2/5/2023
Phase II – Start earning
2/6/2023 – 2/17/2023

Class Times Offered:
Monday – Friday (4 hours a day)
9:00 a.m. – 1:00 p.m. ET
or
6:00 p.m. – 10:00 p.m. ET

Hours Available after training completion:
Monday – Friday
9:00 a.m. – 10:30 p.m. ET
Saturday & Sunday
9:00 a.m. – 6:30 p.m. ET

Weekend Requirements after training completion:
5 hours required on a Saturday or Sunday, or a combination of both.

Peak Days:
Saturdays, Sundays & Mondays

Benefits:
* Full Time or Part Time Positions available
* Starting pay for Full Time, minimum 25 hours per week is $13/hour
* Starting pay for Part Time 10-24 hours per week is $11/hour
* Biweekly payment
* All shifts available
* Training provided

Visit us at https://brand.page/jhdllc

05/08/2022

Happy Mother’s Day awesome moms 🤗❤️

04/27/2022

May your Wednesday be simply wonderful ♥️🤗