Northwest Public Power Association - NWPPA

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Northwest Public Power Association - NWPPA NWPPA represents and serves locally controlled utilities in the Western U.S. and Canada. and Canada who are allied with the electric utility industry.

Northwest Public Power Association (NWPPA) is a not-for-profit trade association of nearly 150 public/people's utility districts, electric cooperatives, municipalities, and crown corporations in the Western U.S. NWPPA also serves the sales and networking needs of approximately 300 Associate Members across the U.S.

Taking care of customers starts with taking care of the people who serve them.As we wrap up the 3C's Conference in Ancho...
10/15/2026

Taking care of customers starts with taking care of the people who serve them.
As we wrap up the 3C's Conference in Anchorage, attendees are taking home practical strategies for managing stress, strengthening communication, and improving customer service.
Yesterday, professionals from Cowlitz PUD, Tacoma Public Utilities, and Tillamook People's Utility District shared their experiences navigating the challenges of customer service, credit, and collections. Shana Williams of Tacoma Public Utilities also highlighted how innovation and continuous improvement can make a difference for customers and employees alike.
Sierra Odom added to the conversation with fresh perspectives and practical ideas attendees can bring back to their utilities.

Thank you to everyone who helped make this year's conference a success and to our sponsor National Information Solutions Cooperative for your support!

The right words can make all the difference, especially when a customer conversation gets difficult.It's day two of the ...
10/14/2026

The right words can make all the difference, especially when a customer conversation gets difficult.
It's day two of the 3 C's Conference in Anchorage, and we're exploring ways to communicate more effectively, navigate challenging interactions, and build stronger customer relationships.
Today's panel features Stacie Erickson of Flathead Electric Cooperative, Inc., Shawntaye Keith of Midstate Electric Cooperative , Kellee Merrill of Northern Lights, Amber Solverson of Inland Power & Light, and Jeremy Graves of Pivot Group, sharing real-world experiences and practical solutions.
And the connections go beyond the sessions! Last night's reception was a great opportunity to catch up with colleagues, meet new faces, and enjoy some time together.
Because great customer service starts with connecting with people.

In honor of and , this month’s special Community Edition of the Bulletin highlights utilities going above and beyond ...
10/14/2026

In honor of and , this month’s special Community Edition of the Bulletin highlights utilities going above and beyond to serve their communities. Articles in this edition cover:
🎓 SMUD’s STEM education and workforce development efforts.
👨‍👩‍👧‍👦 Mason PUD 3's Bring Your Kid to Work Day.
🍽️ Golden Valley Electric Assn.’s Meals on Wheels volunteerism.
🌳 Springfield Utility Board's living showcase of power line-friendly trees.
🧰 Water & Electric Board's step-by-step approach to emergency preparedness.
Read it now and take away ideas you can use at your utility: https://buff.ly/CtG0Pmn.

We’re kicking off the 3 C’s Conference in Anchorage, Alaska, bringing together the people who are often the first point ...
10/13/2026

We’re kicking off the 3 C’s Conference in Anchorage, Alaska, bringing together the people who are often the first point of contact between a utility and its customers.

Today, we’re hearing from speakers at Alaska Power Association and Cowlitz PUD, exploring the unique challenges facing Alaska’s utilities and sharing real-world perspectives on customer service, credit, and collections.

We’re also gaining insights from Pivot Group, leadingwellstrategies and Red Kite Rising on navigating challenging conversations, strengthening communication, and finding practical solutions to everyday challenges.

It’s a great start to three days of learning, connecting with peers, and exchanging ideas that attendees can take back to their utilities.

It’s a busy week for training at NWPPA, and we have another group to celebrate!Congratulations to our newest Staking Cer...
10/09/2026

It’s a busy week for training at NWPPA, and we have another group to celebrate!

Congratulations to our newest Staking Certificate Program graduates, who have completed the training and coursework designed to build the skills needed for today’s increasingly complex distribution systems.

From joint use and clearances to construction requirements and field applications, they’ve put in the work to reach this milestone.

Congratulations, graduates! Kaleb Rubner Cordova Electric Cooperative; Christopher Taylor-Lewis from Eugene Water & Electric Board; Max Schneider from Eugene Water & Electric Board; instructor Matt Pamperin from Hi-Line Engineering, Steven Dwyer from Eugene Water & Electric Board; Samuel Clapshaw from West Oregon Electric Co-Op.

Explore upcoming NWPPA staking training opportunities: https://netforum.nwppa.org/eweb/DynamicPage.aspx?webcode=eaEventList

Another group of leaders adding new skills to their toolbox.These participants recently completed Leadership Skills: HR ...
10/07/2026

Another group of leaders adding new skills to their toolbox.

These participants recently completed Leadership Skills: HR Basics and Building a More Effective Workplace, gaining practical knowledge of the employment and labor laws that affect their organizations.

Congrats, Rachel Patrick from Public Utility District #1 of Okanogan County, Christine Martin from Golden Valley Electric Assn., and Melissa Newcomer from Kootenai Electric Cooperative! Thank you Jennifer Bouman-Steagall for teaching the course!

Want to keep building your leadership skills? NWPPA offers additional courses designed for supervisors and managers at every stage of leadership.

Explore upcoming Leadership Skills courses: https://netforum.nwppa.org/eweb/dynamicpage.aspx?webcode=EAeventInfo&evt_key=0A4EE83A-CF1C-4325-9F7B-E828767DBCFE&event=leadership-skills-understanding-slii-work-styles

Public power is at the heart of everything we do at NWPPA.Every class we teach, conference we host, story we share and c...
10/06/2026

Public power is at the heart of everything we do at NWPPA.
Every class we teach, conference we host, story we share and connection we help make comes back to one thing: supporting the people who power their communities.
Our members aren’t just utilities. They’re neighbors serving neighbors. They’re the crews restoring power in the middle of the night, the customer service teams answering difficult questions, the communicators keeping communities informed, and the countless people behind the scenes making sure reliable power is there when it’s needed.
During Public Power Week, we want to say thank you to the public power utilities and people who make up the heart of NWPPA.
We’re proud to serve you, and even prouder to call you our members.

Great public power communication deserves to be celebrated, and there was a lot of it this year.A record-breaking 52 NWP...
10/05/2026

Great public power communication deserves to be celebrated, and there was a lot of it this year.

A record-breaking 52 NWPPA members submitted 278 entries in the 33rd Annual Excellence in Communications Awards, showcasing some incredible work happening across our membership.

Congratulations to Coos-Curry Electric Cooperative, Inc., which earned the Overall Excellence in Communications Award for the second year in a row, and to People’s Choice photography winners Kootenai Electric Cooperative, Snohomish County PUD and Benton PUD.

We also saw perfect scores from utilities including Idaho Falls Power, Grant PUD, Energy Northwest, Emerald People's Utility District, Umatilla Electric Cooperative and Chugach Electric Association.

And those are just a few of this year’s winners. Congratulations to everyone recognized at NIC!

See the full list of winners: https://www.nwppa.org/33rd-annual-excellence-in-communications-winners/

Some of the toughest HR questions don’t come with a simple answer.This week at the HR and Labor Relations Conference in ...
10/01/2026

Some of the toughest HR questions don’t come with a simple answer.
This week at the HR and Labor Relations Conference in Whitefish, we dug into the issues HR and labor professionals are navigating every day, from labor law and mediation to employee support, grievances, leave, and accommodations.

But some of the most valuable conversations happened between sessions, when attendees had a chance to compare notes, share what’s working at their utilities, and learn from others facing many of the same challenges.

And the learning came straight from people doing this work every day. We heard from Heidi Hand of Salem Electric; Abby Olbrich and Nichole Reitzenstein of Clark Public Utilities; and Branda Andrade, Matt Benzin, Renee MacWatters, and Arin Ricchiuti of Snohomish County PUD, who shared real-world experiences and lessons their peers could take back to their own organizations.

Dave Mitchell of The Leadership Difference also helped lead the conversation, alongside experts who brought perspectives on labor law, mediation, compensation, and today’s changing workplace.

A big thank you to all of our speakers for sharing your expertise, experiences, and ideas with the public power HR community. We couldn’t do this without you!

We ❤ our sponsors! Thanks Powerful Web for all your support at NIC!
10/01/2026

We ❤ our sponsors! Thanks Powerful Web for all your support at NIC!

Address

9817 NE 54th Street, Ste 200
Vancouver, WA
98662

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(360) 254-0109

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